Total complaints
1
Filed since XX/X
2026 data Public-data reference. official source
or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XX/X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle complaint mix by product
- and once 1 100.0% – 0% relief
How or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and once they process that | 1 |
Top States
| State | Complaints |
|---|---|
| then say I am underpaying on my mortgage. This company is unreachable via phone. They call you and when you answer | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| it also shows the XX/XX/XXXX payment that I mailed in early | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle
or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and once they process that", and the single most common underlying issue is "it also shows the XX/XX/XXXX payment that I mailed in early".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle have?
or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle respond to complaints on time?
or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle has a 0% timely response rate to CFPB complaints.
What is the most common complaint about or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle?
The most common issue reported against or XX/XX/XXXX payments. I have never missed a payment. They may have been considered short {$20.00} or so due to the escrow shortage payment I made that was not properly credited to my escrow account ( they applied to principle ). XXXX said she would escalate to her supervisor to straighten it out/ XX/XX/XXXX was date all the reallocations were made that somehow through my account into delinquent XX/XX/XXXX - receive a delinquent notice from them stating they never received my XX/XX/XXXX payment. called and left a message stating that I need this straightened out Please note that I have had this mortgage for many years and have never paid late. It has been sold multiple times during my 18 years in my home and this is the first time I have every had issues. My credit score is excellent and I have made every payment. I paid the escrow shortages and they credited to the principle is "it also shows the XX/XX/XXXX payment that I mailed in early" in the "and once they process that" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
