Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or whoever they use to supply their debit cards's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or whoever they use to supply their debit cards's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we were charged by the same merchant : Merchant name : XXXX Merchant information : XXXX XXXX Amount : - {$25.00} Type : Debit Card We again locked both debit cards and contacted Bank of America to let them know it was another fradulent charge. They said they will credit our account | 1 |
| State | Complaints |
|---|---|
| has been hacked | 1 |
| Issue | Complaints |
|---|---|
| and send us new debit cards. We asked to speak with the Bank of America security department | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or whoever they use to supply their debit cards has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or whoever they use to supply their debit cards reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we were charged by the same merchant : Merchant name : XXXX Merchant information : XXXX XXXX Amount : - {$25.00} Type : Debit Card We again locked both debit cards and contacted Bank of America to let them know it was another fradulent charge. They said they will credit our account", and the single most common underlying issue is "and send us new debit cards. We asked to speak with the Bank of America security department".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or whoever they use to supply their debit cards: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or whoever they use to supply their debit cards has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or whoever they use to supply their debit cards has a 0% timely response rate to CFPB complaints.
The most common issue reported against or whoever they use to supply their debit cards is "and send us new debit cards. We asked to speak with the Bank of America security department" in the "we were charged by the same merchant : Merchant name : XXXX Merchant information : XXXX XXXX Amount : - {$25.00} Type : Debit Card We again locked both debit cards and contacted Bank of America to let them know it was another fradulent charge. They said they will credit our account" product category.
Read our methodology — how this data is sourced, computed, and verified.