Total complaints
1
Filed since For
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or transfer additional funds. Instead's complaint history from CFPB public records. 1 consumers have filed complaints since For . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since For
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or transfer additional funds. Instead's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was able to manage my investments for both of these online using the OptumBank website. However | 1 |
| State | Complaints |
|---|---|
| the website is asking me to 'enroll ' again in the XXXX XXXX XXXX XXXX ( seemingly ) | 1 |
| Issue | Complaints |
|---|---|
| I discovered that although my XXXX XXXX portfolio had a balance | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or transfer additional funds. Instead has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For quite , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or transfer additional funds. Instead reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was able to manage my investments for both of these online using the OptumBank website. However", and the single most common underlying issue is "I discovered that although my XXXX XXXX portfolio had a balance".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or transfer additional funds. Instead: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or transfer additional funds. Instead has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or transfer additional funds. Instead has a 0% timely response rate to CFPB complaints.
The most common issue reported against or transfer additional funds. Instead is "I discovered that although my XXXX XXXX portfolio had a balance" in the "I was able to manage my investments for both of these online using the OptumBank website. However" product category.
Read our methodology — how this data is sourced, computed, and verified.