Total complaints
2
Filed since Seco
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows or temporarily accepting smaller payments than previously were scheduled. Thereby's complaint history from CFPB public records. 2 consumers have filed complaints since Seco. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Seco
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or temporarily accepting smaller payments than previously were scheduled. Thereby's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| to obfuscate FedLoans willful and knowing false repayment representations ( Issue I. ) | 1 |
| to obfuscate XXXX willful and knowing false repayment representations ( Issue I. ) | 1 |
| State | Complaints |
|---|---|
| per se unlawful ( imposed absent borrowers request or consent ) Forbearance ( s ) | 2 |
| Issue | Complaints |
|---|---|
| in the last three weeks | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or temporarily accepting smaller payments than previously were scheduled. Thereby has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Seco, and the most recent logged activity is Second, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or temporarily accepting smaller payments than previously were scheduled. Thereby reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "to obfuscate FedLoans willful and knowing false repayment representations ( Issue I. )", and the single most common underlying issue is "in the last three weeks".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or temporarily accepting smaller payments than previously were scheduled. Thereby: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or temporarily accepting smaller payments than previously were scheduled. Thereby has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
or temporarily accepting smaller payments than previously were scheduled. Thereby has a 0% timely response rate to CFPB complaints.
The most common issue reported against or temporarily accepting smaller payments than previously were scheduled. Thereby is "in the last three weeks" in the "to obfuscate FedLoans willful and knowing false repayment representations ( Issue I. )" product category.
Read our methodology — how this data is sourced, computed, and verified.