or so we thought. We later found out that Navient had put my loans into automatic deferment without knowing and the interest had increased

What the CFPB Record Shows About or so we thought. We later found out that Navient had put my loans into automatic deferment without knowing and the interest had increased

or so we thought. We later found out that Navient had put my loans into automatic deferment without knowing and the interest had increased has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I st, and the most recent logged activity is I started , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, or so we thought. We later found out that Navient had put my loans into automatic deferment without knowing and the interest had increased reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "this became a vicious cycle. When Navient had settled into its new position aside from Sallie Mae", and the single most common underlying issue is "and Navient would take up to 3-4 days to post payments and charge hefty late fees which always posted after the due date. This happened over and over. I called to change the payment due date and it was recommended that I get a deferment on my payments. This became a game of cat and mouse. '' I have been making $ XXXX payments for the last 5+ years".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or so we thought. We later found out that Navient had put my loans into automatic deferment without knowing and the interest had increased: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.