Total complaints
1
Filed since From
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you's complaint history from CFPB public records. 1 consumers have filed complaints since From. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since From
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| in order for us to close the checking account ending in XXXX and the XXXX XXXX account ending in XXXX properly | 1 |
| State | Complaints |
|---|---|
| XXXX XXXX Customer XXXX XXXX XXXX Monday - Friday XXXX to XXXX EST Saturday XXXX to XXXX EST First Horizon From : XXXX Sent : XX/XX/XXXX XXXX PM Ah ok I gotcha! Then where is the {$250.00} bonus on the savings? Could that be deducted from thr {$450.00} error and leaving me with just negative {$200.00}? I can deposit that back but just needs it corrected. Thanks so much for this info! XXXX From : XXXX Sent : XX/XX/XXXX XXXX PM XXXX XXXX XXXX XXXX XXXX XXXX and thank you for your response. Once the system catches the error | 1 |
| Issue | Complaints |
|---|---|
| we were able to determine you have a pending charge for {$66.00} that scheduled to post to the account on XX/XX/XXXX. We also see that an error was made and you were given XXXX bonus credits for the amount of {$450.00} on XX/XX/XXXX instead of the additional {$250.00}. Therefore once the system corrects the error | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to From, and the most recent logged activity is From : XXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "in order for us to close the checking account ending in XXXX and the XXXX XXXX account ending in XXXX properly", and the single most common underlying issue is "we were able to determine you have a pending charge for {$66.00} that scheduled to post to the account on XX/XX/XXXX. We also see that an error was made and you were given XXXX bonus credits for the amount of {$450.00} on XX/XX/XXXX instead of the additional {$250.00}. Therefore once the system corrects the error".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you has a 0% timely response rate to CFPB complaints.
The most common issue reported against or respond to this message to request the closure. We deeply apologize for your inconvenience and we hope this information was helpful. Thank you is "we were able to determine you have a pending charge for {$66.00} that scheduled to post to the account on XX/XX/XXXX. We also see that an error was made and you were given XXXX bonus credits for the amount of {$450.00} on XX/XX/XXXX instead of the additional {$250.00}. Therefore once the system corrects the error" in the "in order for us to close the checking account ending in XXXX and the XXXX XXXX account ending in XXXX properly" product category.
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