or requesting credit report. Called XXXX as indicated by some as an alternative Experian number that will get to a human. Eventually got connected to someone who asked same identification questions as before and said she was not able to change the phone number because they can not touch the account within 90 days of the Smart Money checking account being opened ( which I never heard before this point ). She filed a ticket with higher up to get the phone number on my account changed and told me to wait 24-48 hours. In order to get the ticket filed

What the CFPB Record Shows About or requesting credit report. Called XXXX as indicated by some as an alternative Experian number that will get to a human. Eventually got connected to someone who asked same identification questions as before and said she was not able to change the phone number because they can not touch the account within 90 days of the Smart Money checking account being opened ( which I never heard before this point ). She filed a ticket with higher up to get the phone number on my account changed and told me to wait 24-48 hours. In order to get the ticket filed

or requesting credit report. Called XXXX as indicated by some as an alternative Experian number that will get to a human. Eventually got connected to someone who asked same identification questions as before and said she was not able to change the phone number because they can not touch the account within 90 days of the Smart Money checking account being opened ( which I never heard before this point ). She filed a ticket with higher up to get the phone number on my account changed and told me to wait 24-48 hours. In order to get the ticket filed has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Call, and the most recent logged activity is Called on , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, or requesting credit report. Called XXXX as indicated by some as an alternative Experian number that will get to a human. Eventually got connected to someone who asked same identification questions as before and said she was not able to change the phone number because they can not touch the account within 90 days of the Smart Money checking account being opened ( which I never heard before this point ). She filed a ticket with higher up to get the phone number on my account changed and told me to wait 24-48 hours. In order to get the ticket filed reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "got we are experiencing technical difficulties", and the single most common underlying issue is "can not get to an agent as the phone system only allow me to freeze credit".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or requesting credit report. Called XXXX as indicated by some as an alternative Experian number that will get to a human. Eventually got connected to someone who asked same identification questions as before and said she was not able to change the phone number because they can not touch the account within 90 days of the Smart Money checking account being opened ( which I never heard before this point ). She filed a ticket with higher up to get the phone number on my account changed and told me to wait 24-48 hours. In order to get the ticket filed: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.