Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or if you purchase your leased vehicle's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or if you purchase your leased vehicle's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| exactly a month after I purchased my vehicle out of my lease | 1 |
| State | Complaints |
|---|---|
| the disposition fee may be waived. On two separate occasions I was promised by a GM Financial representative that the fee would be waived. The first time was a three way call between me | 1 |
| Issue | Complaints |
|---|---|
| a disposition fee is charged by leasing companies to prepare a returned vehicle for sale at auction. My vehicle was not returned to the dealership or GM Financial for sale at auction. I purchased this vehicle outright with cash. This fee does not apply to my situation. Furthermore | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or if you purchase your leased vehicle has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or if you purchase your leased vehicle reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "exactly a month after I purchased my vehicle out of my lease", and the single most common underlying issue is "a disposition fee is charged by leasing companies to prepare a returned vehicle for sale at auction. My vehicle was not returned to the dealership or GM Financial for sale at auction. I purchased this vehicle outright with cash. This fee does not apply to my situation. Furthermore".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or if you purchase your leased vehicle: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or if you purchase your leased vehicle has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or if you purchase your leased vehicle has a 0% timely response rate to CFPB complaints.
The most common issue reported against or if you purchase your leased vehicle is "a disposition fee is charged by leasing companies to prepare a returned vehicle for sale at auction. My vehicle was not returned to the dealership or GM Financial for sale at auction. I purchased this vehicle outright with cash. This fee does not apply to my situation. Furthermore" in the "exactly a month after I purchased my vehicle out of my lease" product category.
Read our methodology — how this data is sourced, computed, and verified.