Total complaints
1
Filed since I am
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement's complaint history from CFPB public records. 1 consumers have filed complaints since I am. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I am
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| unauthorized interest charges | 1 |
| State | Complaints |
|---|---|
| which was retroactively dated XX/XX/2025 ( labeled as the Date of Notice '' ). The statement : Listed a Principal Balance equal to the full amount of the origination fee. Charged interest on that origination fee balance | 1 |
| Issue | Complaints |
|---|---|
| using my rental property as collateral. I submitted all requested documentation promptly. Failure to Notify of Approval or Provide Access ( Post-Submission ) : Cadence Bank never informed me that the LOC was approved | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I am, and the most recent logged activity is I am filin, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "unauthorized interest charges", and the single most common underlying issue is "using my rental property as collateral. I submitted all requested documentation promptly. Failure to Notify of Approval or Provide Access ( Post-Submission ) : Cadence Bank never informed me that the LOC was approved".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement has a 0% timely response rate to CFPB complaints.
The most common issue reported against or disclosure of terms was ever provided. Discovery of Unauthorized Charges ( Late XX/XX/2025 ) : In late XX/XX/2025 I received my first billing statement is "using my rental property as collateral. I submitted all requested documentation promptly. Failure to Notify of Approval or Provide Access ( Post-Submission ) : Cadence Bank never informed me that the LOC was approved" in the "unauthorized interest charges" product category.
Read our methodology — how this data is sourced, computed, and verified.