Total complaints
20
Filed since Upon
20 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
20 consumer complaints filed with the CFPB
This profile shows or delete the item from the file if no documentary evidence is found in accordance with FCRA's complaint history from CFPB public records. 20 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
20
Filed since Upon
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or delete the item from the file if no documentary evidence is found in accordance with FCRA's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I noticed that the charge-off from [ XXXX XXXX XXXX XXXX ] is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format | 4 |
| I noticed that the charge-off from [ XXXX ] is inaccurately reported. As per the Metro 2 Format | 2 |
| I noticed that the collection from XXXX XXXX XXXX is inaccurately reported. As per the XXXX XXXX XXXX | 2 |
| I noticed that the collection from XXXX XXXX XXXX XXXX is inaccurately reported. As per the Metro 2 Format | 2 |
| I noticed that the charge-off from [ XXXX XXXX ] is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format | 2 |
| I noticed that the collection from XXXX XXXX XXXX XXXX is inaccurately reported. As per the XXXX XXXX XXXX | 1 |
| I noticed that the collection from XXXX XXXX XXXX is inaccurately reported. As per the Metro 2 Format | 1 |
| I noticed that the charge-off from [ XXXX XXXX XXXX XXXX ] is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format | 1 |
| I noticed that the collection/charge-off accounts on my report are inaccurately reported. As per the Metro 2 Format | 1 |
| I noticed that the charge-off from XXXX XXXX XXXX XXXX XXXX XXXX is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format | 1 |
| I noticed that the charge-off from [ XXXX ] is inaccurately reported. As per the Metro 2 Format | 1 |
| I noticed XXXX the collection/charge-off accounts on my report are inaccurately reported. As per the XXXX XXXX XXXX | 1 |
| I noticed that the charge-off from [ XXXX XXXX ] is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format | 1 |
| State | Complaints |
|---|---|
| before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. | 17 |
| before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. | 2 |
| before the end of the 7-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. | 1 |
| Issue | Complaints |
|---|---|
| or indirectly through a reseller of such dispute | 20 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or delete the item from the file if no documentary evidence is found in accordance with FCRA has accumulated 20 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 20 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or delete the item from the file if no documentary evidence is found in accordance with FCRA reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I noticed that the charge-off from [ XXXX XXXX XXXX XXXX ] is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format", and the single most common underlying issue is "or indirectly through a reseller of such dispute".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or delete the item from the file if no documentary evidence is found in accordance with FCRA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or delete the item from the file if no documentary evidence is found in accordance with FCRA has received 20 consumer complaints filed with the Consumer Financial Protection Bureau.
or delete the item from the file if no documentary evidence is found in accordance with FCRA has a 0% timely response rate to CFPB complaints.
The most common issue reported against or delete the item from the file if no documentary evidence is found in accordance with FCRA is "or indirectly through a reseller of such dispute" in the "I noticed that the charge-off from [ XXXX XXXX XXXX XXXX ] is inaccurately reported. The account is not mine. The account was fraudulently opened with my information. As per the Metro 2 Format" product category.
Read our methodology — how this data is sourced, computed, and verified.