Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or complete correctly. Have a business card attached to your second merchants opinion. Lastly's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or complete correctly. Have a business card attached to your second merchants opinion. Lastly's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received Citi 's instructions to provide additional details regarding the dispute. See attachment named Citi Instructions signed ''. I provided Citi with the following on XX/XX/XXXX via email. Note that all communication/documents are attached here as well with the name of each documents in parenthesis below : 1- Signed Billing Dispute letter ( Citi Instructions signed ) 2- Letter explaining the specific details for the transaction and claim ( Dispute Letter ) 3-Original merchant invoice/disputed transaction ( XXXX XXXX Invoice Dispute ) 4- Communication attempts made to resolve the issue ( XX/XX/XXXX Text ) 5- Estimate/Invoice from new vendor corroborating that the work performed was poorly done and needs to be corrected ( XXXX XXXX Estimate ) 6- Pictures ( in pdf ) showing the poor quality of the work performed ( Pictures ) XX/XX/XXXX Citi emailed me the following communication : I am a Billing Dispute representative at CITI. We are investigating your disputed charges you opened on XXXX with XXXX XXXX XXXX XXXX NJ : that posted to your XXXX account ending XXXX in the amounts of {$370.00} | 1 |
| State | Complaints |
|---|---|
| please indicate the date that you advised the merchant to come pick up any materials that you received | 1 |
| Issue | Complaints |
|---|---|
| {$2200.00} and {$2400.00}. To investigate further we need additional information and documentation. Please provide a timeline of events | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or complete correctly. Have a business card attached to your second merchants opinion. Lastly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or complete correctly. Have a business card attached to your second merchants opinion. Lastly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received Citi 's instructions to provide additional details regarding the dispute. See attachment named Citi Instructions signed ''. I provided Citi with the following on XX/XX/XXXX via email. Note that all communication/documents are attached here as well with the name of each documents in parenthesis below : 1- Signed Billing Dispute letter ( Citi Instructions signed ) 2- Letter explaining the specific details for the transaction and claim ( Dispute Letter ) 3-Original merchant invoice/disputed transaction ( XXXX XXXX Invoice Dispute ) 4- Communication attempts made to resolve the issue ( XX/XX/XXXX Text ) 5- Estimate/Invoice from new vendor corroborating that the work performed was poorly done and needs to be corrected ( XXXX XXXX Estimate ) 6- Pictures ( in pdf ) showing the poor quality of the work performed ( Pictures ) XX/XX/XXXX Citi emailed me the following communication : I am a Billing Dispute representative at CITI. We are investigating your disputed charges you opened on XXXX with XXXX XXXX XXXX XXXX NJ : that posted to your XXXX account ending XXXX in the amounts of {$370.00}", and the single most common underlying issue is "{$2200.00} and {$2400.00}. To investigate further we need additional information and documentation. Please provide a timeline of events".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or complete correctly. Have a business card attached to your second merchants opinion. Lastly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or complete correctly. Have a business card attached to your second merchants opinion. Lastly has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or complete correctly. Have a business card attached to your second merchants opinion. Lastly has a 0% timely response rate to CFPB complaints.
The most common issue reported against or complete correctly. Have a business card attached to your second merchants opinion. Lastly is "{$2200.00} and {$2400.00}. To investigate further we need additional information and documentation. Please provide a timeline of events" in the "I received Citi 's instructions to provide additional details regarding the dispute. See attachment named Citi Instructions signed ''. I provided Citi with the following on XX/XX/XXXX via email. Note that all communication/documents are attached here as well with the name of each documents in parenthesis below : 1- Signed Billing Dispute letter ( Citi Instructions signed ) 2- Letter explaining the specific details for the transaction and claim ( Dispute Letter ) 3-Original merchant invoice/disputed transaction ( XXXX XXXX Invoice Dispute ) 4- Communication attempts made to resolve the issue ( XX/XX/XXXX Text ) 5- Estimate/Invoice from new vendor corroborating that the work performed was poorly done and needs to be corrected ( XXXX XXXX Estimate ) 6- Pictures ( in pdf ) showing the poor quality of the work performed ( Pictures ) XX/XX/XXXX Citi emailed me the following communication : I am a Billing Dispute representative at CITI. We are investigating your disputed charges you opened on XXXX with XXXX XXXX XXXX XXXX NJ : that posted to your XXXX account ending XXXX in the amounts of {$370.00}" product category.
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