Total complaints
1
Filed since When
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or called the call center to pay the loan. There are funds in my checking account to pay down this loan's complaint history from CFPB public records. 1 consumers have filed complaints since When. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since When
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or called the call center to pay the loan. There are funds in my checking account to pay down this loan's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| when I go into a branch they tell me they are unable to complete the payment because the Home Equity Loan is managed by a subcontractor and they are unable to reach the right person | 1 |
| State | Complaints |
|---|---|
| so I have no problem to prove source of funds. I just would like your help getting HSBC to accept payment | 1 |
| Issue | Complaints |
|---|---|
| both via my Premier relationship manager and via the HSBC XXXX call center | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or called the call center to pay the loan. There are funds in my checking account to pay down this loan has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When I hav, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or called the call center to pay the loan. There are funds in my checking account to pay down this loan reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I go into a branch they tell me they are unable to complete the payment because the Home Equity Loan is managed by a subcontractor and they are unable to reach the right person", and the single most common underlying issue is "both via my Premier relationship manager and via the HSBC XXXX call center".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or called the call center to pay the loan. There are funds in my checking account to pay down this loan: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or called the call center to pay the loan. There are funds in my checking account to pay down this loan has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or called the call center to pay the loan. There are funds in my checking account to pay down this loan has a 0% timely response rate to CFPB complaints.
The most common issue reported against or called the call center to pay the loan. There are funds in my checking account to pay down this loan is "both via my Premier relationship manager and via the HSBC XXXX call center" in the "when I go into a branch they tell me they are unable to complete the payment because the Home Equity Loan is managed by a subcontractor and they are unable to reach the right person" product category.
Read our methodology — how this data is sourced, computed, and verified.