Total complaints
1
Filed since Disc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total's complaint history from CFPB public records. 1 consumers have filed complaints since Disc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Disc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| which is 15 business days after XX/XX/XXXX. I was told by Discover Bank that a representative would call me on XX/XX/XXXX to update me on the status of my check. I never received a call | 1 |
| State | Complaints |
|---|---|
| I have called Discover 5 times over the last month and I have not been properly communicated with on the status of my direct deposit and have been misinformed on waiting periods and reissue policies. In fact | 1 |
| Issue | Complaints |
|---|---|
| as they did not know if it had been sent out again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Disc, and the most recent logged activity is Discover B, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which is 15 business days after XX/XX/XXXX. I was told by Discover Bank that a representative would call me on XX/XX/XXXX to update me on the status of my check. I never received a call", and the single most common underlying issue is "as they did not know if it had been sent out again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total has a 0% timely response rate to CFPB complaints.
The most common issue reported against or by check around XX/XX/XXXX. Discover Bank has had many business days to help me resolve this issue and they have not been able to provide me with any more information than I had in late XXXX. They are completely disconnected across their organization and are not able to assist customers with funds that rightfully belong to them - as agreed upon when signing up for the credit card direct deposit refund. In total is "as they did not know if it had been sent out again" in the "which is 15 business days after XX/XX/XXXX. I was told by Discover Bank that a representative would call me on XX/XX/XXXX to update me on the status of my check. I never received a call" product category.
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