or a victim of a breach of undisclosed security where others may have compromised accounts as well ( just 4 days ago someone reviewed that they had $ XXXX in fraud charges in XXXX and their case has still not been resolved ). There is a coverup within Citi as to why I did not receive statements or a security alert and they are trying to brush me off- they think I am a promotion account and that they will lose my insignificant business '' so they don't care about me. They don't care that their failed systems or internal fraud has severely financially impacted my young family. I am desperate for help. My family needs that hard earned money to pay our bills and put food on the table. I am an honest and good person. I can not believe this is happening in a time like this. Please help me. I was targeted as a promotional account

What the CFPB Record Shows About or a victim of a breach of undisclosed security where others may have compromised accounts as well ( just 4 days ago someone reviewed that they had $ XXXX in fraud charges in XXXX and their case has still not been resolved ). There is a coverup within Citi as to why I did not receive statements or a security alert and they are trying to brush me off- they think I am a promotion account and that they will lose my insignificant business '' so they don't care about me. They don't care that their failed systems or internal fraud has severely financially impacted my young family. I am desperate for help. My family needs that hard earned money to pay our bills and put food on the table. I am an honest and good person. I can not believe this is happening in a time like this. Please help me. I was targeted as a promotional account

or a victim of a breach of undisclosed security where others may have compromised accounts as well ( just 4 days ago someone reviewed that they had $ XXXX in fraud charges in XXXX and their case has still not been resolved ). There is a coverup within Citi as to why I did not receive statements or a security alert and they are trying to brush me off- they think I am a promotion account and that they will lose my insignificant business '' so they don't care about me. They don't care that their failed systems or internal fraud has severely financially impacted my young family. I am desperate for help. My family needs that hard earned money to pay our bills and put food on the table. I am an honest and good person. I can not believe this is happening in a time like this. Please help me. I was targeted as a promotional account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I to, and the most recent logged activity is I took my , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, or a victim of a breach of undisclosed security where others may have compromised accounts as well ( just 4 days ago someone reviewed that they had $ XXXX in fraud charges in XXXX and their case has still not been resolved ). There is a coverup within Citi as to why I did not receive statements or a security alert and they are trying to brush me off- they think I am a promotion account and that they will lose my insignificant business '' so they don't care about me. They don't care that their failed systems or internal fraud has severely financially impacted my young family. I am desperate for help. My family needs that hard earned money to pay our bills and put food on the table. I am an honest and good person. I can not believe this is happening in a time like this. Please help me. I was targeted as a promotional account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and made a police report with XXXX XXXX PD. I am working with an investigator who is trying to help me. He told me I am a victim of fraud on behalf of Citi Bank- how are they going to make me whole? I call XX/XX/XXXX for an update ... this is when I find out that no one is working on this case. The supervisor offers to open an appeal to the case considering the new information of the police report/involvment and she said this can change the outcome of my case ... .Interesting that the bank manager told us not to call the cops and that they would not be able to help us. So a new investigation has begun", and the single most common underlying issue is "when my issue at this point is with Citi Bank. Citi Bank failed me. They did not send me statements. If I had received a statement".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or a victim of a breach of undisclosed security where others may have compromised accounts as well ( just 4 days ago someone reviewed that they had $ XXXX in fraud charges in XXXX and their case has still not been resolved ). There is a coverup within Citi as to why I did not receive statements or a security alert and they are trying to brush me off- they think I am a promotion account and that they will lose my insignificant business '' so they don't care about me. They don't care that their failed systems or internal fraud has severely financially impacted my young family. I am desperate for help. My family needs that hard earned money to pay our bills and put food on the table. I am an honest and good person. I can not believe this is happening in a time like this. Please help me. I was targeted as a promotional account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.