Total complaints
1
Filed since ( ii
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows or a similar term's complaint history from CFPB public records. 1 consumers have filed complaints since ( ii. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since ( ii
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How or a similar term's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the term penalty APR shall be used | 1 |
| State | Complaints |
|---|---|
| may not be used to describe such rate unless the creditor also specifies a time period that the rate will be fixed and the rate will not increase during that period | 1 |
| Issue | Complaints |
|---|---|
| assuming the annual percentage rate that applies is not greater than the annual percentage rate that would have applied at the end of the promotional period ; or if the annual percentage rate that applies with the loss of a promotional rate is a variable rate | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
or a similar term has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( ii, and the most recent logged activity is ( iii ) If, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, or a similar term reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the term penalty APR shall be used", and the single most common underlying issue is "assuming the annual percentage rate that applies is not greater than the annual percentage rate that would have applied at the end of the promotional period ; or if the annual percentage rate that applies with the loss of a promotional rate is a variable rate".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating or a similar term: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
or a similar term has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
or a similar term has a 0% timely response rate to CFPB complaints.
The most common issue reported against or a similar term is "assuming the annual percentage rate that applies is not greater than the annual percentage rate that would have applied at the end of the promotional period ; or if the annual percentage rate that applies with the loss of a promotional rate is a variable rate" in the "the term penalty APR shall be used" product category.
Read our methodology — how this data is sourced, computed, and verified.