Total complaints
2
Filed since Mean
2026 data Public-data reference. official source
open a new one
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows open a new one's complaint history from CFPB public records. 2 consumers have filed complaints since Mean. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Mean
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
open a new one complaint mix by product
- it is 1 50.0% – 0% relief
- I called 1 50.0% – 0% relief
How open a new one's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| it is saying this account exists | 1 |
| I called Chase Fraud on another phone and asked if the transaction/ situation was valid. They told me no and to hang up immediately. I did | 1 |
Top States
| State | Complaints |
|---|---|
| and update all our direct payment services for water | 1 |
| and file a complaint with Chase Fraud. There was an additional direct deposit to my account claiming to be from the Internal Revenue Service. I confirmed with the IRS that this was not sent by them and I asked Chase to reject it. It seems too coincidental that a direct deposit came in from the IRS within XXXX hours of having the initial one actually sent by the IRS for the correct amount of the refund we expected. I realize that I made critical mistakes but also want to stress that I was misled by someone who knew they were stealing money. I also would think the IRS would want to know more about this person since they were impersonating a federal agency. I am working with Chase to file the report regarding the fraudulent deposit with the IRS. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| this year our mail was stolen | 1 |
| XXXX XXXX since they had the account and transaction information in front of the. They told me there was nothing they could do. Not taking that as a final answer | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About open a new one
open a new one has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Mean, and the most recent logged activity is This lette, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, open a new one reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it is saying this account exists", and the single most common underlying issue is "this year our mail was stolen".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating open a new one: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does open a new one have?
open a new one has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does open a new one respond to complaints on time?
open a new one has a 0% timely response rate to CFPB complaints.
What is the most common complaint about open a new one?
The most common issue reported against open a new one is "this year our mail was stolen" in the "it is saying this account exists" product category.
Read our methodology — how this data is sourced, computed, and verified.
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