only to other supervisors which as I've done in the past and doesn't get me anywhere. The rep did agree that someone higher up would reach out to me tomorrow and took my phone number but did not divulge a name or title. Today I have also logged the complaint with the CFPB something I should have done a month ago.,,CrossCountry Mortgage LLC,CT,XXXXX,,Consent provided,Web,2022-10-06,Closed with explanation,Yes,N/A,6056439

What the CFPB Record Shows About only to other supervisors which as I've done in the past and doesn't get me anywhere. The rep did agree that someone higher up would reach out to me tomorrow and took my phone number but did not divulge a name or title. Today I have also logged the complaint with the CFPB something I should have done a month ago.,,CrossCountry Mortgage LLC,CT,XXXXX,,Consent provided,Web,2022-10-06,Closed with explanation,Yes,N/A,6056439

only to other supervisors which as I've done in the past and doesn't get me anywhere. The rep did agree that someone higher up would reach out to me tomorrow and took my phone number but did not divulge a name or title. Today I have also logged the complaint with the CFPB something I should have done a month ago.,,CrossCountry Mortgage LLC,CT,XXXXX,,Consent provided,Web,2022-10-06,Closed with explanation,Yes,N/A,6056439 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, only to other supervisors which as I've done in the past and doesn't get me anywhere. The rep did agree that someone higher up would reach out to me tomorrow and took my phone number but did not divulge a name or title. Today I have also logged the complaint with the CFPB something I should have done a month ago.,,CrossCountry Mortgage LLC,CT,XXXXX,,Consent provided,Web,2022-10-06,Closed with explanation,Yes,N/A,6056439 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I call up support and go through the motions. I get one of the reps I've spoken to three times before", and the single most common underlying issue is "but I ask that she escalate to a supervisor rather than walk through the steps I already tried. I speak to the supervisor and share my diagram and steps via email. The supervisor acknowledges receipt and has me perform a few basic steps".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating only to other supervisors which as I've done in the past and doesn't get me anywhere. The rep did agree that someone higher up would reach out to me tomorrow and took my phone number but did not divulge a name or title. Today I have also logged the complaint with the CFPB something I should have done a month ago.,,CrossCountry Mortgage LLC,CT,XXXXX,,Consent provided,Web,2022-10-06,Closed with explanation,Yes,N/A,6056439: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.