Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows only {$900.00} was addressed. On XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How only {$900.00} was addressed. On XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a letter from comenity stating I was not responsible for {$900.00} on XX/XX/XXXX and it was credited to my account ; however there was the remainder of the gate XXXX trip not accounted for nor the airfare charged for {$940.00} by XXXX XXXX XXXX ) | 1 |
| State | Complaints |
|---|---|
| I received a letter by mail from comenity stating my claim was being looked into. On XX/XX/XXXX I received a letter from comenity stating that I had already received the air service from XXXX XXXX XXXX for {$940.00}. I submitted a response to this letter using their online message center telling them this was not true ( since I could never get through to anyone by phone ). I did not go on the trip so I did not receive service since it was no longer the trip I originally booked. I had already included documentation for gate XXXX cancellation and explained I canceled the trip. On XX/XX/XXXX I received a letter from comenity stating they were still researching my claim ( again it should specify the amount being researched and it wasn't listed in the letter ). On XX/XX/XXXX I received a letter from comenity in reference to {$940.00} stating they did not receive any additional documents or information supporting my dispute. This is not true. All documents for the airfare dispute were submitted through their online message center on XX/XX/XXXX and XX/XX/XXXX ( both with a response from comenity showing documents attached XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX. | 1 |
| Issue | Complaints |
|---|---|
| I spoke to gate XXXX and they gave me a travel credit ( XXXX ) for the remaining land portion that had not been addressed by comenity | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
only {$900.00} was addressed. On XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, only {$900.00} was addressed. On XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from comenity stating I was not responsible for {$900.00} on XX/XX/XXXX and it was credited to my account ; however there was the remainder of the gate XXXX trip not accounted for nor the airfare charged for {$940.00} by XXXX XXXX XXXX )", and the single most common underlying issue is "I spoke to gate XXXX and they gave me a travel credit ( XXXX ) for the remaining land portion that had not been addressed by comenity".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating only {$900.00} was addressed. On XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
only {$900.00} was addressed. On XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
only {$900.00} was addressed. On XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against only {$900.00} was addressed. On XX/XX/XXXX is "I spoke to gate XXXX and they gave me a travel credit ( XXXX ) for the remaining land portion that had not been addressed by comenity" in the "I received a letter from comenity stating I was not responsible for {$900.00} on XX/XX/XXXX and it was credited to my account ; however there was the remainder of the gate XXXX trip not accounted for nor the airfare charged for {$940.00} by XXXX XXXX XXXX )" product category.
Read our methodology — how this data is sourced, computed, and verified.