Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account )'s complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account )'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I have been communicating with support via email for some time without a full resolution to my issue. Please see reference info from last email from you : For reference | 1 |
| State | Complaints |
|---|---|
| I am owed {$390.00} to make up for lost wages. I appreciate a prompt response with reimbursement ASAP | 1 |
| Issue | Complaints |
|---|---|
| Cash App Support '' I have been using the app since XX/XX/XXXX. I used it to be paid for contract work | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ) has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have been communicating with support via email for some time without a full resolution to my issue. Please see reference info from last email from you : For reference", and the single most common underlying issue is "Cash App Support '' I have been using the app since XX/XX/XXXX. I used it to be paid for contract work".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ) has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ) has a 0% timely response rate to CFPB complaints.
The most common issue reported against only {$1900.00} deposited : SUDDEN CHANGE by CASH APP TO ADD FEES XX/XX/XXXX {$550.00} with {$10.00} fee XX/XX/XXXX {$840.00} with {$15.00} fee XX/XX/XXXX {$1000.00} with {$19.00} fee XX/XX/XXXX {$1900.00} with {$36.00} fee XX/XX/XXXX {$80.00} with {$1.00} fee XX/XX/XXXX {$310.00} with XXXX fee XX/XX/XXXX {$440.00} with {$8.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$20.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$23.00} with {$0.00} fee XX/XX/XXXX {$30.00} with {$0.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$1500.00} with {$28.00} fee XX/XX/XXXX {$10.00} with {$0.00} fee XX/XX/XXXX {$1600.00} with {$30.00} fee XX/XX/XXXX {$1800.00} with {$34.00} fee XX/XX/XXXX {$1200.00} with {$22.00} fee XX/XX/XXXX {$140.00} with {$2.00} fee XX/XX/XXXX {$310.00} with {$5.00} fee ( refunded by cash app after 4 email complaints and attempts to directly speak with supervisors ) See images below with evidence that Cash App changed my account from no fee deposits to charging a fee after XX/XX/XXXX. I have been using Cash App well before this and NEVER signed up for an account that would charge me. You have charged me {$400.00} worth of fees for all Cash App deposits from XXXX. Prior to that there were NO FEES. Please refund me the full amount as owed and paid by the other Cash App member in order to rectify this upsetting situation. I was only granted a refund for downgrade reimbursement '' ( which I NEVER agreed to or chose ANY changes to my account that would incur deposit fees! ) of {$5.00} on XX/XX/XXXX. This is unacceptable as I have been paid less {$400.00} for the past 6 years as a Cash App user. Given the above charges ( see below for photos with evidence of changes to fees with my same account ) is "Cash App Support '' I have been using the app since XX/XX/XXXX. I used it to be paid for contract work" in the "I have been communicating with support via email for some time without a full resolution to my issue. Please see reference info from last email from you : For reference" product category.
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