Total complaints
6
Filed since ACCO
2026 data Public-data reference. official source
online
6 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6 consumer complaints filed with the CFPB
This profile shows online's complaint history from CFPB public records. 6 consumers have filed complaints since ACCO. The company has a 0% timely response rate and has provided relief in 0% of cases.
6
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
6
States Active
ACCO
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
online complaint mix by product
- XXXX 2 33.3% – 0% relief
- no text 1 16.7% – 0% relief
- with in 1 16.7% – 0% relief
- or returned 1 16.7% – 0% relief
- XXXX XXXX 1 16.7% – 0% relief
How online's 6 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 2 |
| no text | 1 |
| with in the last 6 months | 1 |
| or returned 2. If the funds were returned or intercepted | 1 |
| XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : SOUTHWEST CREDIT SYSTEMS | 1 |
| or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : AFNI | 1 |
| fraud department | 1 |
| or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report,,ENCORE CAPITAL GROUP INC.,FL,331XX,,Consent provided,Web,2021-01-22,Closed with non-monetary relief,Yes,N/A,4087192 | 1 |
| app | 1 |
| or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators reportPlease send me a letter explaining what you have done to : I C System | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I am asking you to stop collection proceedings against me and stop communicating with me about this debt | 3 |
| I never got any updates from them either. Today ( XX/XX/XXXX ) at XXXX I received an email saying We have an update on your claim | 1 |
| that stated I have a XXXX XXXX XXXX XXXX CREDIT CARD notice that I have a current balance I responded to their mail notifying them I am a victim of identity theft and provided further details. I requested they stop attempting to collect the amount since I did not open a credit card with XXXX XXXX and do not owe them money. They continue to send mail and I responded again within the last month or two | 1 |
| transaction status | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About online
online has accumulated 6 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ACCO, and the most recent logged activity is ersed, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, online reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "I am asking you to stop collection proceedings against me and stop communicating with me about this debt".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating online: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does online have?
online has received 6 consumer complaints filed with the Consumer Financial Protection Bureau.
Does online respond to complaints on time?
online has a 0% timely response rate to CFPB complaints.
What is the most common complaint about online?
The most common issue reported against online is "I am asking you to stop collection proceedings against me and stop communicating with me about this debt" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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