2026 data Public-data reference. official source

ONEMAIN FINANCE CORPORATION

254 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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254 consumer complaints filed with the CFPB

This profile shows ONEMAIN FINANCE CORPORATION's complaint history from CFPB public records. 254 consumers have filed complaints since 2019. The company has a 98% timely response rate and has provided relief in 22.8% of cases.

254
Total Complaints
98%
Timely Response
0%
Disputed
22.8%
Relief Provided
39
States Active
2019
Since

Total complaints

254

Filed since 2019

Timely response

98%

CFPB-tracked response window

Relief rate

22.8%

Closed with monetary or non-monetary relief

Timely response rate 98.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 22.8%
Industry median

Share closed with monetary or non-monetary relief.

ONEMAIN FINANCE CORPORATION complaint mix by product

Total complaints: 254

ONEMAIN FINANCE CORPORATION complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 254 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Payday loan,: 113 complaints (44.5%), resolution 21.2% Payday loan, 44.5% Credit reporting,: 84 complaints (33.1%), resolution 19.0% Credit reporting, 33.1% Debt collection: 36 complaints (14.2%), resolution 36.1% Debt collection 14.2% Mortgage: 8 complaints (3.1%), resolution 37.5% Vehicle loan: 8 complaints (3.1%), resolution 12.5% Credit card: 4 complaints (1.6%), resolution 25.0% Checking or: 1 complaints (0.4%), resolution 0.0%
  • Payday loan, 113 44.5% – 21% relief
  • Credit reporting, 84 33.1% – 19% relief
  • Debt collection 36 14.2% – 36% relief
  • Mortgage 8 3.1% – 38% relief
  • Vehicle loan 8 3.1% – 13% relief
  • Credit card 4 1.6% – 25% relief
  • Checking or 1 0.4% – 0% relief

How ONEMAIN FINANCE CORPORATION's 254 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Payday loan, title loan, or personal loan 113
Credit reporting, credit repair services, or other personal consumer reports 84
Debt collection 36
Mortgage 8
Vehicle loan or lease 8
Credit card or prepaid card 4
Checking or savings account 1

Top States

State Complaints
CA 30
TX 20
GA 18
FL 16
IL 15
NJ 14
NC 13
PA 9
NY 9
MN 8
SC 7
OH 6
OK 6
LA 6
VA 6
MO 6
WA 5
TN 5
AL 5
MI 4

Top Issues

Issue Complaints
Incorrect information on your report 45
Improper use of your report 40
Struggling to pay your loan 24
Problem with a credit reporting company's investigation into an existing problem 22
Charged fees or interest you didn't expect 21
Problem when making payments 15
Communication tactics 15
Getting the loan 12
Attempts to collect debt not owed 9
Problem with additional add-on products or services 7
Problem with the payoff process at the end of the loan 7
Took or threatened to take negative or legal action 5
Getting a line of credit 5
Managing the loan or lease 4
Trouble during payment process 3
Written notification about debt 3
Threatened to contact someone or share information improperly 2
Getting a credit card 2
Money was taken from your bank account on the wrong day or for the wrong amount 2
False statements or representation 2

Yearly Trend

Year Complaints Timely
2019 58 100%
2020 192 99.5%
2021 1 0%
2022 3 0%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About ONEMAIN FINANCE CORPORATION

ONEMAIN FINANCE CORPORATION has accumulated 254 consumer complaints in the CFPB public database, with filings active across 39 U.S. states. Of those submissions, 122 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2022-07-20, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, ONEMAIN FINANCE CORPORATION reports a 98% timely-response rate and has closed 75.2% of cases with a written explanation to the consumer. 22.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ONEMAIN FINANCE CORPORATION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does ONEMAIN FINANCE CORPORATION have?

ONEMAIN FINANCE CORPORATION has received 254 consumer complaints filed with the Consumer Financial Protection Bureau.

Does ONEMAIN FINANCE CORPORATION respond to complaints on time?

ONEMAIN FINANCE CORPORATION has a 98% timely response rate to CFPB complaints.

What is the most common complaint about ONEMAIN FINANCE CORPORATION?

The most common issue reported against ONEMAIN FINANCE CORPORATION is "Incorrect information on your report" in the "Payday loan, title loan, or personal loan" product category.

Read our methodology — how this data is sourced, computed, and verified.

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