one from XXXX and the other from my bank ( another lie ). I have never set up anything through MY bank. All payments are made through XXXX 's website. This person came back and said that the payment has gone through and she can issue a refund back to my account. She said AGAIN that autopay was not cancelled successfully. Today I started worrying that the PEOPLE I spoke with yesterday were wrong and if the refund is sent to me

What the CFPB Record Shows About one from XXXX and the other from my bank ( another lie ). I have never set up anything through MY bank. All payments are made through XXXX 's website. This person came back and said that the payment has gone through and she can issue a refund back to my account. She said AGAIN that autopay was not cancelled successfully. Today I started worrying that the PEOPLE I spoke with yesterday were wrong and if the refund is sent to me

one from XXXX and the other from my bank ( another lie ). I have never set up anything through MY bank. All payments are made through XXXX 's website. This person came back and said that the payment has gone through and she can issue a refund back to my account. She said AGAIN that autopay was not cancelled successfully. Today I started worrying that the PEOPLE I spoke with yesterday were wrong and if the refund is sent to me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My a, and the most recent logged activity is My account, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, one from XXXX and the other from my bank ( another lie ). I have never set up anything through MY bank. All payments are made through XXXX 's website. This person came back and said that the payment has gone through and she can issue a refund back to my account. She said AGAIN that autopay was not cancelled successfully. Today I started worrying that the PEOPLE I spoke with yesterday were wrong and if the refund is sent to me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I no longer needed to make that payment. So at XXXX I cancelled my XX/XX/XXXX autopayment. I received an email confirmation that I cancelled XX/XX/XXXX auto payment. When I did the cancellation online", and the single most common underlying issue is "at XXXX that same day".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating one from XXXX and the other from my bank ( another lie ). I have never set up anything through MY bank. All payments are made through XXXX 's website. This person came back and said that the payment has gone through and she can issue a refund back to my account. She said AGAIN that autopay was not cancelled successfully. Today I started worrying that the PEOPLE I spoke with yesterday were wrong and if the refund is sent to me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.