Total complaints
16
Filed since Afte
2026 data Public-data reference. official source
once again
16 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
16 consumer complaints filed with the CFPB
This profile shows once again's complaint history from CFPB public records. 16 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
16
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
16
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
once again complaint mix by product
- from XX/XX/17 1 14.3% – 0% relief
- on XXXX 1 14.3% – 0% relief
- before I 1 14.3% – 0% relief
- and everything 1 14.3% – 0% relief
- I filled 1 14.3% – 0% relief
- that XXXX 1 14.3% – 0% relief
- I enclosed 1 14.3% – 0% relief
How once again's 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| from XX/XX/17 to this day (XX/XX/17). I have been made promises that they would investigate the matter | 1 |
| on XXXX | 1 |
| before I could send my complaint off this afternoon | 1 |
| and everything was good | 1 |
| I filled out my forms | 1 |
| that XXXX XXXX decided not to include anything specifically in this response about my XXXX XXXX XXXX and how it was fully updated | 1 |
| I enclosed a check in the amount of {$120.00} | 1 |
| and upon inspecting the food | 1 |
| we have forwarded your concerns to the management team at your branch '' In other words : we do not know how to do our job | 1 |
| XX/XX/XXXX | 1 |
| I made a partial payment of {$500.00} | 1 |
| I received a card in the wrong name | 1 |
| I received an email from Wells Fargo informing me that I was past due on XXXX of my XXXX accounts. This last month | 1 |
| the clients | 1 |
| several months and about 1k later | 1 |
| I was left under the impression almost after each call that XXXX intentionally made those investigation and the whole process in general harder than it should be ( eg. Once XXXX was claiming that Wells Fargo never received documents for an ongoing dispute | 1 |
Top States
| State | Complaints |
|---|---|
| the matter has still not been resolved. | 1 |
| recognized the mistake but said I had to wait another billing cycle to have it corrected. | 1 |
| that they have no documentation of this | 1 |
| I get on the phone with Sams Club | 1 |
| delinquent. I reached out to XXXX XXXX XXXX XXXX XXXX and they said they have no record of me being delinquent. They suggested I contact their sister hospital -- XXXX XXXX -- because there are frequent mix ups between billing departments with those two hospitals. I was treated in both hospitals so it was a possibility this was the case. I reached out to XXXX XXXX 's billing department and they also had no record of me being delinquent. I reached out to GMA and they said they would not provide me with the info of who sent me to collections. They suggested I contact XXXX XXXX XXXX XXXX XXXX. I informed them I did. I explained the situation and asked them to remove the interest from the debt. I told them that if I had an outstanding bill -- because it was sent to the wrong address by the hospital -- I would gladly pay it. However | 1 |
| To end | 1 |
| a complete explanation of the billing that precipitated these charges. Since I did not receive the initial bill which led to this situation | 1 |
| I kindly request a full refund for my purchase.,,JPMORGAN CHASE & CO.,NY,11229,,Consent provided,Web,2024-06-25,Closed with monetary relief,Yes,N/A,9339996 | 1 |
| we received two Forms 199-INT for XXXX | 1 |
| I communicated with Norcom Mortgage and told them I had a few claims through Veteran Affairs. | 1 |
| been set aside in unapplied payment. The bill showed ANOTHER {$1100.00} due as of XX/XX/XXXX | 1 |
| not mentioned. | 1 |
| a mistake had been made by the app | 1 |
| LoanDepot actually did cash the aforementioned check. | 1 |
| I do not have access to anymore. | 1 |
| resulted of using XXXX XXXX ). Those are only two rather questionable instances which Ive decided to share in this complaint submitted to Company via CFPB | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and no explanations were given. I also e-mailed confirmations of the XX/XX/XXXX payment from the XXXX website and from my bank | 1 |
| as I did not ask for any special payment terms at the time of the purchase and I paid the balance in full the day I received the statement. ) On XXXX | 1 |
| I received a notice of intent to foreclose! Stating they have not received any mortgage payments from me since the beginning of the year. As I've already mentioned | 1 |
| once again on the XXXX statement | 1 |
| and provided my insurance card. Instead of pulling my address from the forms I filled out | 1 |
| first through approved payment extensions authorized by XXXX and paid only to them not to any collection agency | 1 |
| under protest. I did not acknowledge that I owed this amount or any amount | 1 |
| as it poses a significant health risk. I have attached photos of the moldy bun for your reference. I went to the store the next day | 1 |
| so we have forwarded concerns '' to your branch Never in my life have I seen such bad and useless customer service! Rest assure that my branch manager is also useless he did nothing | 1 |
| he was approved immediately due to the diagnosis | 1 |
| and my next bill showed a full | 1 |
| I wasn't able to establish online access to view my information. I never received any statements for the account either. I called the cardholder services number to make a payment and request that my information be changed. Per their instructions | 1 |
| I made my payments two weeks early | 1 |
| LoanDepot cashed the check that arrived at that address | 1 |
| the first time when I mentioned I wanted to talk about my payments | 1 |
| only after me having to convince her to look at the mailbox to find the supplied documentation | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About once again
once again has accumulated 16 consumer complaints in the CFPB public database, with filings active across 16 U.S. states. Of those submissions, 16 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is XXXX. Loan, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, once again reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "from XX/XX/17 to this day (XX/XX/17). I have been made promises that they would investigate the matter", and the single most common underlying issue is "and no explanations were given. I also e-mailed confirmations of the XX/XX/XXXX payment from the XXXX website and from my bank".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating once again: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does once again have?
once again has received 16 consumer complaints filed with the Consumer Financial Protection Bureau.
Does once again respond to complaints on time?
once again has a 0% timely response rate to CFPB complaints.
What is the most common complaint about once again?
The most common issue reported against once again is "and no explanations were given. I also e-mailed confirmations of the XX/XX/XXXX payment from the XXXX website and from my bank" in the "from XX/XX/17 to this day (XX/XX/17). I have been made promises that they would investigate the matter" product category.
Read our methodology — how this data is sourced, computed, and verified.
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