Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| 2015 the Attorney for XXXX/RCO were notified by certified mail of the aboveviolations. Mortgagor follow through with the loan modification documents as requested by XXXX/RCO in which the documents were received by certified mail and signed foron XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| who was informed that the conversation was beingrecorded | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX. This was XXXX daysbefore the requested due date of XXXX XXXX. The Mortgagor contactedthe company on XXXX XXXX where the male representative said the only item he saw loaded in the system was the original XXXX page hardship letter sent with the package to Loss Mitigation in XXXX. He also stated that XXXX XXXX was the person processing the loan | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "2015 the Attorney for XXXX/RCO were notified by certified mail of the aboveviolations. Mortgagor follow through with the loan modification documents as requested by XXXX/RCO in which the documents were received by certified mail and signed foron XXXX XXXX", and the single most common underlying issue is "XXXX XXXX. This was XXXX daysbefore the requested due date of XXXX XXXX. The Mortgagor contactedthe company on XXXX XXXX where the male representative said the only item he saw loaded in the system was the original XXXX page hardship letter sent with the package to Loss Mitigation in XXXX. He also stated that XXXX XXXX was the person processing the loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against on XXXX XXXX the Mortgagor was able to speak with XXXX XXXX of XXXX who was to be processing the loan modification. XXXX XXXX is "XXXX XXXX. This was XXXX daysbefore the requested due date of XXXX XXXX. The Mortgagor contactedthe company on XXXX XXXX where the male representative said the only item he saw loaded in the system was the original XXXX page hardship letter sent with the package to Loss Mitigation in XXXX. He also stated that XXXX XXXX was the person processing the loan" in the "2015 the Attorney for XXXX/RCO were notified by certified mail of the aboveviolations. Mortgagor follow through with the loan modification documents as requested by XXXX/RCO in which the documents were received by certified mail and signed foron XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.