on XXXX XXXX I called back again after seeing no change in my account and spoke with one of the same reps and was confirmed that something in the system was wrong and this would be escalated. I was put on hold and then hung up on. I called back an hour later and was told by another rep that this was all correct and the way the system was supposed to work and that even if they made sure the money was not applied towards my upcoming payments the amount of my principal would not change. He would not do the math when I asked him to. As of XXXX XXXX I have checked my account to find that they fraudulently stole the money applied to my upcoming payments ( {$500.00} ) without applying that money towards my principal. So my principal currently stands at {$7400.00} and I also have an upcoming payment for a full XXXX on XX/XX/XXXX. They have not lowered my principal and have been charging me interest on the {$7400.00} principal instead of the {$6900.00} principal that it is supposed to be. They have stolen {$500.00} from me and are charging me interest on a higher principal as well.,,Driveway Finance Corporation,NY,122XX,,Consent provided,Web,2023-09-08,Closed with explanation,Yes,N/A,7522634

What the CFPB Record Shows About on XXXX XXXX I called back again after seeing no change in my account and spoke with one of the same reps and was confirmed that something in the system was wrong and this would be escalated. I was put on hold and then hung up on. I called back an hour later and was told by another rep that this was all correct and the way the system was supposed to work and that even if they made sure the money was not applied towards my upcoming payments the amount of my principal would not change. He would not do the math when I asked him to. As of XXXX XXXX I have checked my account to find that they fraudulently stole the money applied to my upcoming payments ( {$500.00} ) without applying that money towards my principal. So my principal currently stands at {$7400.00} and I also have an upcoming payment for a full XXXX on XX/XX/XXXX. They have not lowered my principal and have been charging me interest on the {$7400.00} principal instead of the {$6900.00} principal that it is supposed to be. They have stolen {$500.00} from me and are charging me interest on a higher principal as well.,,Driveway Finance Corporation,NY,122XX,,Consent provided,Web,2023-09-08,Closed with explanation,Yes,N/A,7522634

on XXXX XXXX I called back again after seeing no change in my account and spoke with one of the same reps and was confirmed that something in the system was wrong and this would be escalated. I was put on hold and then hung up on. I called back an hour later and was told by another rep that this was all correct and the way the system was supposed to work and that even if they made sure the money was not applied towards my upcoming payments the amount of my principal would not change. He would not do the math when I asked him to. As of XXXX XXXX I have checked my account to find that they fraudulently stole the money applied to my upcoming payments ( {$500.00} ) without applying that money towards my principal. So my principal currently stands at {$7400.00} and I also have an upcoming payment for a full XXXX on XX/XX/XXXX. They have not lowered my principal and have been charging me interest on the {$7400.00} principal instead of the {$6900.00} principal that it is supposed to be. They have stolen {$500.00} from me and are charging me interest on a higher principal as well.,,Driveway Finance Corporation,NY,122XX,,Consent provided,Web,2023-09-08,Closed with explanation,Yes,N/A,7522634 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Driv, and the most recent logged activity is Driveway F, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, on XXXX XXXX I called back again after seeing no change in my account and spoke with one of the same reps and was confirmed that something in the system was wrong and this would be escalated. I was put on hold and then hung up on. I called back an hour later and was told by another rep that this was all correct and the way the system was supposed to work and that even if they made sure the money was not applied towards my upcoming payments the amount of my principal would not change. He would not do the math when I asked him to. As of XXXX XXXX I have checked my account to find that they fraudulently stole the money applied to my upcoming payments ( {$500.00} ) without applying that money towards my principal. So my principal currently stands at {$7400.00} and I also have an upcoming payment for a full XXXX on XX/XX/XXXX. They have not lowered my principal and have been charging me interest on the {$7400.00} principal instead of the {$6900.00} principal that it is supposed to be. They have stolen {$500.00} from me and are charging me interest on a higher principal as well.,,Driveway Finance Corporation,NY,122XX,,Consent provided,Web,2023-09-08,Closed with explanation,Yes,N/A,7522634 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the balance is automatically applied towards a reduction of the next upcoming bills. I called DFC on XX/XX/XXXX and asked for my payment to be applied in full towards my principal", and the single most common underlying issue is "pay off the XX/XX/XXXX payment ( of {$330.00} ) and partiall reduce the XX/XX/XXXX payment to around {$140.00}. So instead of {$830.00} being directly applied to my principal".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on XXXX XXXX I called back again after seeing no change in my account and spoke with one of the same reps and was confirmed that something in the system was wrong and this would be escalated. I was put on hold and then hung up on. I called back an hour later and was told by another rep that this was all correct and the way the system was supposed to work and that even if they made sure the money was not applied towards my upcoming payments the amount of my principal would not change. He would not do the math when I asked him to. As of XXXX XXXX I have checked my account to find that they fraudulently stole the money applied to my upcoming payments ( {$500.00} ) without applying that money towards my principal. So my principal currently stands at {$7400.00} and I also have an upcoming payment for a full XXXX on XX/XX/XXXX. They have not lowered my principal and have been charging me interest on the {$7400.00} principal instead of the {$6900.00} principal that it is supposed to be. They have stolen {$500.00} from me and are charging me interest on a higher principal as well.,,Driveway Finance Corporation,NY,122XX,,Consent provided,Web,2023-09-08,Closed with explanation,Yes,N/A,7522634: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.