Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| after having never received any receipt regarding my request | 1 |
| State | Complaints |
|---|---|
| I asked and she confirmed that I will not be removed from my IDR plan ( my specific IDR is called 'REPAYE ' should this matter ) | 1 |
| Issue | Complaints |
|---|---|
| rather she saw a request was sent on XX/XX/XXXX to reuse the income recertification from XX/XX/XXXX ( the opposite of what I requested which was to have the XX/XX/XXXX income recertification removed ). Paraphrased | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after having never received any receipt regarding my request", and the single most common underlying issue is "rather she saw a request was sent on XX/XX/XXXX to reuse the income recertification from XX/XX/XXXX ( the opposite of what I requested which was to have the XX/XX/XXXX income recertification removed ). Paraphrased".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF has a 0% timely response rate to CFPB complaints.
The most common issue reported against on XX/XX/XXXX. ' She stated that removal of the income recertification will not be an issue at all and it should take 3-5 days to receive confirmation via message on my My Great Lakes account. As I need to be on an IDR plan to apply for the PSLF is "rather she saw a request was sent on XX/XX/XXXX to reuse the income recertification from XX/XX/XXXX ( the opposite of what I requested which was to have the XX/XX/XXXX income recertification removed ). Paraphrased" in the "after having never received any receipt regarding my request" product category.
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