Total complaints
1
Filed since Sinc
2026 data Public-data reference. official source
on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Sinc
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently complaint mix by product
- I should 1 100.0% – 0% relief
How on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I should be eligible for loan forgiveness under XXXX after my XX/XX/XXXX payment. However | 1 |
Top States
| State | Complaints |
|---|---|
| I'm paying- just as I have every month for 10 years - and my payments are not counting. They're calculating forgiveness for XX/XX/XXXX. That's XXXX extra payments due to their errors in calculations and failure to process my XXXX application. This is getting RIDICULOUS! Who is holding them accountable. I made career and life decisions based on this PSLF forgiveness - which I should be getting in XXXX!!! Please help protect us from these predatory loan companies- and the federal government!!!!,Company believes it acted appropriately as authorized by contract or law,MOHELA,CA,94601,,Consent provided,Web,2025-04-29,Closed with explanation,No,N/A,13232654 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| MOHELA started reporting that I had missed a payment - which isn't possible since they've been auto debiting my payment since I started back up with payments in XXXX. In addition | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently
on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since I ha, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I should be eligible for loan forgiveness under XXXX after my XX/XX/XXXX payment. However", and the single most common underlying issue is "MOHELA started reporting that I had missed a payment - which isn't possible since they've been auto debiting my payment since I started back up with payments in XXXX. In addition".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently have?
on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently respond to complaints on time?
on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently has a 0% timely response rate to CFPB complaints.
What is the most common complaint about on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently?
The most common issue reported against on XX/XX/XXXX and it has yet to be processed- which means they've put my loans into deferment and they're not counting any of my payments towards forgiveness. Currently is "MOHELA started reporting that I had missed a payment - which isn't possible since they've been auto debiting my payment since I started back up with payments in XXXX. In addition" in the "I should be eligible for loan forgiveness under XXXX after my XX/XX/XXXX payment. However" product category.
Read our methodology — how this data is sourced, computed, and verified.
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