Total complaints
62
Filed since ***
2026 data Public-data reference. official source
on XX/XX/XXXX
62 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
62 consumer complaints filed with the CFPB
This profile shows on XX/XX/XXXX's complaint history from CFPB public records. 62 consumers have filed complaints since *** . The company has a 0% timely response rate and has provided relief in 1.6% of cases.
62
Total Complaints
0%
Timely Response
0%
Disputed
1.6%
Relief Provided
59
States Active
***
Since
Timely response
0%
CFPB-tracked response window
Relief rate
1.6%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 1.6%
Industry median
Share closed with monetary or non-monetary relief.
on XX/XX/XXXX complaint mix by product
- in XXXX 3 33.3% – 0% relief
- I reached 1 11.1% – 0% relief
- I again 1 11.1% – 0% relief
- we received 1 11.1% – 0% relief
- until the 1 11.1% – 0% relief
- do not 1 11.1% – 0% relief
- I made 1 11.1% – 0% relief
How on XX/XX/XXXX's 62 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| in XXXX of XXXX | 3 |
| I reached out to Freedom Mortgage who advised that they have needed a letter of explanation explaining why my wife does not receive a pay stub. On XX/XX/XXXX | 1 |
| I again called them and was told I would receive the paper work in XXXX days | 1 |
| we received a letter from XXXX XXXX XXXX XXXX | 1 |
| until the Note is paid in full | 1 |
| do not have tacking number or information available to me at this time. As I explained to several reps on XX/XX/XXXX as well as on XX/XX/XXXX | 1 |
| I made an online payment of {$160.00} from my XXXX account to pay off my Kohls Capital One balance. The transaction details are as follows : Online Payment XXXX to CAPITAL ONE {$160.00} ( XX/XX/year> ) However | 1 |
| my review of loan estimate package revealed multiple errors | 1 |
| starting with the oldest one in XX/XX/XXXX ; they closed the accounts | 1 |
| coolant hose | 1 |
| Email Correspondence ) On XXXX | 1 |
| the entity that emerged on XX/XX/XXXX | 1 |
| both XXXX XXXX and I spoke with an agent of Wells Fargo on XX/XX/XXXX | 1 |
| the automated response I received said that Once your request has been completed | 1 |
| on XX/XX/XXXX I received an email bearing the subject line Post Bankruptcy Credit Repair from a XXXX XXXX | 1 |
| I had to wait until XX/XX/XXXX to try again. In the meantime | 1 |
| at Union Banks own appraisal | 1 |
| I | 1 |
| the vehicle original lease end date was XX/XX/XXXX | 1 |
| and again he waited. After several weeks | 1 |
| the HSBC IN XXXX ; acknowledged that there was a banking fraud and reversed the consumptions made with the debit card from XX/XX/XXXX to XX/XX/XXXX ( attachment marked T '' ). Even though in emails sent on XX/XX/XXXX | 1 |
| I signed the COVID XXXX deferral agreement | 1 |
| I wrote to the General Counsel | 1 |
| the XXXX was awarded {$150000.00} in attorney fees. However | 1 |
| tried to contact them | 1 |
| within the agreed upon timeframe2 weeks. By then | 1 |
| NewRez chose not to address their poor user experience design in their response | 1 |
| I'm assuming in an attempt to cause additional overdrafts. Often times this means something will be in processing '' until the very end of the day. I have noticed this | 1 |
| which Bank of America complied. They put a hold on all of his funds for XXXX XXXX XXXX XXXX ( XXXX ). In the meantime | 1 |
| a few mins.later | 1 |
| XXXX or even XXXX points but a whole XXXX points. I have never had this happen before in over 10 years only while trying to get my credit together. For someone working hard to get and maintain good credit | 1 |
| sent by Citizens Bank and signed on XX/XX/XXXX | 1 |
| on around XX/XX/XXXX | 1 |
| XXXX XXXX | 1 |
| by XX/XX/XXXX | 1 |
| I attempted to wire {$10000.00} to XXXX of my suppliers | 1 |
| Portfolio Recovery Associates continues to report this debt on my credit profile. I have asked them to cease all communications with me unless they can substantiate the debt | 1 |
| Firstmark made the next billing error : added an unexplained Past Due Amount '' of {$27.00} and an unexplained Fees '' of {$2.00} which | 1 |
| I contacted XXXX for clarification regarding the details of this loan and to express my concern regarding its potential validity. UAS responded via email that Some loans from EEF were purchased by XXXX but not all ''. I contacted XXXX again shortly after to request contact details for the lender. I was told that contact details were not available for EEF and that I should instead direct all inquiries to UAS. Strangely | 1 |
| the XXXX XXXX XXXX file XXXX Score had decreased by ways of XXXX ( XXXX ) points from XXXX XXXX and XXXX ( XXXX ) points dated on XX/XX/XXXX | 1 |
| the Complainants Equifax credit file XXXX Score had decreased by ways of XXXX ( XXXX ) points from XXXX XXXX and XXXX ( XXXX ) points dated on XX/XX/XXXX | 1 |
| Complainant observed that another triplex next door was also being appraised at the same time as his property. This neighbors ( XXXX ) triplex was appraised at $ XXXX. Complainant alleged he disputed the appraised value of $ XXXX and asked Respondent XXXX to explain the significant differences between the XXXX appraisal and Respondent Interfirsts appraisal only three months later. Respondent XXXX reportedly did not have an answer. Complainant proposed to Respondent XXXX that he would pay for an independent appraiser | 1 |
| XXXX XXXX : XXXX attempted to open up the BMO HARRIS BANK ACCOUNT and was unsuccessful | 1 |
| and after multiple requests | 1 |
| my dispute was denied again. On XX/XX/XXXX | 1 |
| customer service representative | 1 |
| and after being transferred and hung up on multiple times | 1 |
| and borrowed {$2800.00} ( {$800.00} added to the balance for collection fees ) cash from my mother to pay the full balance to the collection agency. But it doesn't stop there | 1 |
| since we closed on XX/XX/XXXX | 1 |
| and it took me to XXXX 's answering machine | 1 |
| I received a letter from this institution | 1 |
| when I called Wells Fargo on XX/XX/XXXX | 1 |
| and I found more transactions of a similar nature with the end total being around {$130.00} in total unauthorized transactions. I quickly submitted a claim to my bank | 1 |
| providing all required documentation | 1 |
| I received a debt collection letter. The original loan was at XXXXXXXX XXXX | 1 |
| XXXX gave me an ultimatum at least three ( 3 ) times that the amounts can be revised but it will mean delaying the closing. I told him that if the Closing Disclosure cant be revised before my closing appointment scheduled on Friday | 1 |
| I requested that my card be replaced and my transactions reviewed. I was told that while the usual dispute process could take up to 90 days | 1 |
| banking | 1 |
| on XX/XX/2025 | 1 |
| as XXXX filed a police report at XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| XXXX XXXX sent a utility bill from XXXX XXXX ( documentation attached ) in an attempt to validate this debt. Clearly | 3 |
| the Complainant had made an online purchase | 2 |
| I sent them the Letter of Explanation and a completed Tax Form 4506-C. This time | 1 |
| I received a return memo per e-mail stating they had received my request and should receive the release notification in XXXX business days .As yet I still have NOT received this and am beginning to believe they have lost the the deed | 1 |
| documents requested by Fay Servicing regarding the forbearance request. So | 1 |
| I still owe amounts under this Note | 1 |
| was given the number to the driver whom I had trouble reaching | 1 |
| I received a credit return for the amount of {$160.00} : CAPITAL ONE PHONE PYMT XXXX TEL ID XXXX Credit Return {$160.00} Concerned about this situation | 1 |
| XXXX XXXX | 1 |
| a representative assured me that no record of any of those accounts or any of my calls was showing in the system. | 1 |
| after continuously complaining to the warranty company | 1 |
| I filed another complaint to follow-up from my initial complaint by contacting XXXX XXXX Team. Again | 1 |
| has violated any adherence to the FDCPA and XXXX. | 1 |
| Wells Fargo ( through its agent | 1 |
| i sent another request asking for a confirmation. Again | 1 |
| I received an email bearing the subject line Post Bankruptcy Credit Repair from XXXX XXXX of XXXX XXXX | 1 |
| BOA returned the amount to my bank without any action. | 1 |
| XXXX XXXX claimed that the Banks underwriters had signed off on their previous conditions and that the loan was approved. When I asked for an explanation for the change in the Banks stance | 1 |
| to ensure this would not affect me as the terms of my SCRA benefits should apply prior to changes. In an email Barclays assured me that I would maintain these benefits until end of my XXXX period. Today | 1 |
| I received another collection call from XXXX asking for the vehicle and telling me how it is late | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I informed him that I wanted information regarding the debt so that I am fully informed | 3 |
| on XX/XX/XXXX | 2 |
| bank statements | 1 |
| which again they said was received XXXX XXXX | 1 |
| XXXX. We doubted the authenticity of this claim | 1 |
| if any ; ( c ) premiums for any and all insurance required by Lender under Section 5 ; and ( d ) Mortgage Insurance premiums | 1 |
| I was in the process of moving to my address currently | 1 |
| I received an email from Kohls Capital One stating that my payment was late | 1 |
| no mention of relationship pricing | 1 |
| but did not follow the process to delete the inquiries from the report like all the other companies did effectively. Every time | 1 |
| radiator and fan | 1 |
| XXXX responded to my email and indicated that I report my complaint matter on the XXXX website under a link entitled | 1 |
| alleging a debt arising from my interactions with XXXX | 1 |
| but after taking time to internally check | 1 |
| after not receiving any type of confirmation on the matter | 1 |
| and I was excited to hear that | 1 |
| including an unventilated stove in the basement. As this is a known healthy and safety hazard | 1 |
| opened a Barclays Gold XXXX with an agreement that the SCRA benefits afforded to me would include a 0 % interest rate on both old and new purchases | 1 |
| with a new lease agreement end date of XX/XX/XXXX. The vehicle was returned on XX/XX/XXXX to XXXX XXXX XXXX ( see attached return receipt ). Now | 1 |
| and neither did I. Because Bank of America claimed they didn't have permission to speak to him | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About on XX/XX/XXXX
on XX/XX/XXXX has accumulated 62 consumer complaints in the CFPB public database, with filings active across 59 U.S. states. Of those submissions, 59 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to *** , and the most recent logged activity is a. Agent X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 1.6% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "in XXXX of XXXX", and the single most common underlying issue is "I informed him that I wanted information regarding the debt so that I am fully informed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does on XX/XX/XXXX have?
on XX/XX/XXXX has received 62 consumer complaints filed with the Consumer Financial Protection Bureau.
Does on XX/XX/XXXX respond to complaints on time?
on XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about on XX/XX/XXXX?
The most common issue reported against on XX/XX/XXXX is "I informed him that I wanted information regarding the debt so that I am fully informed" in the "in XXXX of XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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