Total complaints
2
Filed since Here
2026 data Public-data reference. official source
on usaa.com
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows on usaa.com's complaint history from CFPB public records. 2 consumers have filed complaints since Here. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Here
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
on usaa.com complaint mix by product
- when you 2 100.0% – 0% relief
How on usaa.com's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| when you pay more than the Regular Minimum Payment | 2 |
Top States
| State | Complaints |
|---|---|
| and on our phone systems is reduced by the amount you may skip. The full Regular Minimum Payment amount is always shown in the Important Account Information section of your bill. Remember Finance Charges will continue to accrue in accordance with the Terms of this Agreement. You may opt out of the Pay-Ahead Program at any time by calling us at XXXX ( XXXX ).,Company believes it acted appropriately as authorized by contract or law,UNITED SERVICES AUTOMOBILE ASSOCIATION,NY,10026,Servicemember,Consent provided,Web,2020-06-17,Closed with explanation,Yes,N/A,3703483 | 1 |
| and on our phone systems is reduced by the amount you may skip. The full Regular Minimum Payment amount is always shown in the Important Account Information section of your bill. Remember Finance Charges will continue to accrue in accordance with the Terms of this Agreement. You may opt out of the Pay-Ahead Program at any time by calling us at XXXX ( XXXX ). '',Company believes it acted appropriately as authorized by contract or law,UNITED SERVICES AUTOMOBILE ASSOCIATION,OH,43035,,Consent provided,Web,2016-06-08,Closed with monetary relief,Yes,No,1959715 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| at our option | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About on usaa.com
on usaa.com has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Here, and the most recent logged activity is Pay-Ahead , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on usaa.com reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when you pay more than the Regular Minimum Payment", and the single most common underlying issue is "at our option".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on usaa.com: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does on usaa.com have?
on usaa.com has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does on usaa.com respond to complaints on time?
on usaa.com has a 0% timely response rate to CFPB complaints.
What is the most common complaint about on usaa.com?
The most common issue reported against on usaa.com is "at our option" in the "when you pay more than the Regular Minimum Payment" product category.
Read our methodology — how this data is sourced, computed, and verified.
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