Total complaints
1
Filed since Appr
2026 data Public-data reference. official source
on their letterhead
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows on their letterhead's complaint history from CFPB public records. 1 consumers have filed complaints since Appr. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Appr
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
on their letterhead complaint mix by product
- on Credit 1 100.0% – 0% relief
How on their letterhead's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| on Credit Collection Services letterhead. The notification stated that I had {$100.00} past due to XXXX. Upon contacting XXXX about this charge | 1 |
Top States
| State | Complaints |
|---|---|
| reflecting my zero balance. I have faxed this | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| as I had been told I did not owe {$100.00} and likely did not owe {$6.00}. I called XXXX again on XXXX and XXXX and paid the {$6.00} when the associate could not tell me what the fee was for | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About on their letterhead
on their letterhead has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Appr, and the most recent logged activity is Approximat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on their letterhead reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on Credit Collection Services letterhead. The notification stated that I had {$100.00} past due to XXXX. Upon contacting XXXX about this charge", and the single most common underlying issue is "as I had been told I did not owe {$100.00} and likely did not owe {$6.00}. I called XXXX again on XXXX and XXXX and paid the {$6.00} when the associate could not tell me what the fee was for".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on their letterhead: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does on their letterhead have?
on their letterhead has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does on their letterhead respond to complaints on time?
on their letterhead has a 0% timely response rate to CFPB complaints.
What is the most common complaint about on their letterhead?
The most common issue reported against on their letterhead is "as I had been told I did not owe {$100.00} and likely did not owe {$6.00}. I called XXXX again on XXXX and XXXX and paid the {$6.00} when the associate could not tell me what the fee was for" in the "on Credit Collection Services letterhead. The notification stated that I had {$100.00} past due to XXXX. Upon contacting XXXX about this charge" product category.
Read our methodology — how this data is sourced, computed, and verified.
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