Total complaints
1
Filed since By s
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since By s. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since By s
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I would never have to worry about my house payment when it came due on the first of each month | 1 |
| State | Complaints |
|---|---|
| XXXX | 1 |
| Issue | Complaints |
|---|---|
| XX/XX/XXXX and XX/XX/XXXX and applied it to PRINCIPLE BALANCE ONLY. A total of XXXX was misapplied. I had my wife call them and they tried to say that with the weekly payments | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to By s, and the most recent logged activity is By setting, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I would never have to worry about my house payment when it came due on the first of each month", and the single most common underlying issue is "XX/XX/XXXX and XX/XX/XXXX and applied it to PRINCIPLE BALANCE ONLY. A total of XXXX was misapplied. I had my wife call them and they tried to say that with the weekly payments".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against on the authorization form they ask how much I wanted to pay EXTRA to the principle and I specified a specific amount that they were to apply and paid in extra for that. The months in XXXX where we had extra weeks were XXXX is "XX/XX/XXXX and XX/XX/XXXX and applied it to PRINCIPLE BALANCE ONLY. A total of XXXX was misapplied. I had my wife call them and they tried to say that with the weekly payments" in the "I would never have to worry about my house payment when it came due on the first of each month" product category.
Read our methodology — how this data is sourced, computed, and verified.