Total complaints
4
Filed since 2nd
2026 data Public-data reference. official source
OCC
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows OCC's complaint history from CFPB public records. 4 consumers have filed complaints since 2nd . The company has a 0% timely response rate and has provided relief in 0% of cases.
4
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
2nd
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
OCC complaint mix by product
- my lawyer 1 25.0% – 0% relief
- who verified 1 25.0% – 0% relief
- it was 1 25.0% – 0% relief
- fraudulent transactions 1 25.0% – 0% relief
How OCC's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| my lawyer sent you guys is a desist letter | 1 |
| who verified my information and then transferred me to XXXX '' who was very rude | 1 |
| it was a reasonable expectation that there would be no issue | 1 |
| fraudulent transactions and stealing of my money have been reported to the following entities : my banking institution connected to my Robinhood account | 1 |
Top States
| State | Complaints |
|---|---|
| FDIC | 2 |
| and XXXXXXXX XXXX attorney. If LVNV is going to continue this journey | 1 |
| Robinhood Fraud and Compliance Dept | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and I am waiting for the response to my lawyer 's letter with a copy to myself from LVNV. Also | 1 |
| literally standard procedure for your reps before transferring a call to a supervisor | 1 |
| no notification was sent advising me of an issue with processing the payment. The only notification I received was a notice informing me the account had been closed on or around XXXX XX/XX/2022. That left an interim of one ( 1 ) week to rectify the issue. But | 1 |
| FINRA | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About OCC
OCC has accumulated 4 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2nd , and the most recent logged activity is The last t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, OCC reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my lawyer sent you guys is a desist letter", and the single most common underlying issue is "and I am waiting for the response to my lawyer 's letter with a copy to myself from LVNV. Also".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating OCC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does OCC have?
OCC has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
Does OCC respond to complaints on time?
OCC has a 0% timely response rate to CFPB complaints.
What is the most common complaint about OCC?
The most common issue reported against OCC is "and I am waiting for the response to my lawyer 's letter with a copy to myself from LVNV. Also" in the "my lawyer sent you guys is a desist letter" product category.
Read our methodology — how this data is sourced, computed, and verified.
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