Total complaints
1
Filed since c. S
2026 data Public-data reference. official source
now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase )
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase )'s complaint history from CFPB public records. 1 consumers have filed complaints since c. S. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
c. S
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) complaint mix by product
- expected to 1 100.0% – 0% relief
How now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase )'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| expected to arrive in XXXX days to my current address. Apparently | 1 |
Top States
| State | Complaints |
|---|---|
| several basic actions should have taken place : a. Email communication from the issuer should have been sent to me alerting me of a purchase on the card ( regular practice until XX/XX/XXXX ) b. The automated payment that I had on the card should have been processed. It wasn't and I did not have how to know that a balance was due. The automated payment was processed up to XX/XX/XXXX following my last known purchase in XXXX of the same year ( document attached as proof I had this feature ON ) c. Email communication of an aging balance on the card should have been sent to me. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| their system did not allow the payment I was requesting to make. When asking for a representative | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase )
now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to c. S, and the most recent logged activity is c. She agr, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "expected to arrive in XXXX days to my current address. Apparently", and the single most common underlying issue is "their system did not allow the payment I was requesting to make. When asking for a representative".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) have?
now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) respond to complaints on time?
now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) has a 0% timely response rate to CFPB complaints.
What is the most common complaint about now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase )?
The most common issue reported against now Barclays ) as well as the merchant ( XXXX XXXX from the Gap group of companies ) who offered me the card in the first place : Even if the purchase in XX/XX/XXXX was not made by me ( I never received the physical card with the new XXXX last digits number used for the purchase ) is "their system did not allow the payment I was requesting to make. When asking for a representative" in the "expected to arrive in XXXX days to my current address. Apparently" product category.
Read our methodology — how this data is sourced, computed, and verified.
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