Total complaints
1
Filed since I ne
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since I ne. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ne
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and then called the Citibank phone number. I was told an inquiry would be sent to their Consumer Service department by the phone representative. On XX/XX/XXXX I received an unsigned form letter in response stating that I was not eligible for bonus miles because Special offers are n't available when an existing account in the same product has been approved or closed within 24 months. '' I called back about this and was told there was no one whom I could talk to on the phone in that department and to fax a response to XXXX. I did this onXX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| but still not honoring the wording of the ad which did not use the word within '' anywhere in that ad. I wish to have this situation resolved | 1 |
| Issue | Complaints |
|---|---|
| and the letter I received with the wording closed within 24 months ''. I made it clear that I was eligible I had not cancelled the old card in the prior 24 months '' before being issued a new card. I received another response from Citibank on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ne, and the most recent logged activity is I never re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and then called the Citibank phone number. I was told an inquiry would be sent to their Consumer Service department by the phone representative. On XX/XX/XXXX I received an unsigned form letter in response stating that I was not eligible for bonus miles because Special offers are n't available when an existing account in the same product has been approved or closed within 24 months. '' I called back about this and was told there was no one whom I could talk to on the phone in that department and to fax a response to XXXX. I did this onXX/XX/XXXX", and the single most common underlying issue is "and the letter I received with the wording closed within 24 months ''. I made it clear that I was eligible I had not cancelled the old card in the prior 24 months '' before being issued a new card. I received another response from Citibank on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against now adding the word past '' in the phrase used in their letter to me on XX/XX/XXXX is "and the letter I received with the wording closed within 24 months ''. I made it clear that I was eligible I had not cancelled the old card in the prior 24 months '' before being issued a new card. I received another response from Citibank on XX/XX/XXXX" in the "and then called the Citibank phone number. I was told an inquiry would be sent to their Consumer Service department by the phone representative. On XX/XX/XXXX I received an unsigned form letter in response stating that I was not eligible for bonus miles because Special offers are n't available when an existing account in the same product has been approved or closed within 24 months. '' I called back about this and was told there was no one whom I could talk to on the phone in that department and to fax a response to XXXX. I did this onXX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.