not to mention that I have a full-time job from Monday to Friday and I could not afford anymore time wasted on this issue when I had already spent so much time dealing with this burden both through emails and calls for over 2 months! But the complaints officer insisted there was nothing more she could do on her end and therefore she would be closing the case

What the CFPB Record Shows About not to mention that I have a full-time job from Monday to Friday and I could not afford anymore time wasted on this issue when I had already spent so much time dealing with this burden both through emails and calls for over 2 months! But the complaints officer insisted there was nothing more she could do on her end and therefore she would be closing the case

not to mention that I have a full-time job from Monday to Friday and I could not afford anymore time wasted on this issue when I had already spent so much time dealing with this burden both through emails and calls for over 2 months! But the complaints officer insisted there was nothing more she could do on her end and therefore she would be closing the case has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So w, and the most recent logged activity is So with th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, not to mention that I have a full-time job from Monday to Friday and I could not afford anymore time wasted on this issue when I had already spent so much time dealing with this burden both through emails and calls for over 2 months! But the complaints officer insisted there was nothing more she could do on her end and therefore she would be closing the case reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we had XXXX phone calls in total- the first was really an introduction setting out the process and what the complaints team would do to resolve the case", and the single most common underlying issue is "etc. but they also did not respond to her at all and so she there was nothing further she could do as a complaints officer without the branch being responsive in any way. I told the officer that it was the same experience for me".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not to mention that I have a full-time job from Monday to Friday and I could not afford anymore time wasted on this issue when I had already spent so much time dealing with this burden both through emails and calls for over 2 months! But the complaints officer insisted there was nothing more she could do on her end and therefore she would be closing the case: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.