not once did an agent clearly explain the fee due to an error with the previous attempt- to which the conversation would have been different. I then asked Citi to open an investigation again internally and I was told this would be done and never heard back from Citi as to the findings of that investigation - all this time Citi has found it fit to charge me late fees to my closed account annual fee of {$99.00} billed on XX/XX/XXXX. Because of the added AAdvantage miles benefits that come with this card

What the CFPB Record Shows About not once did an agent clearly explain the fee due to an error with the previous attempt- to which the conversation would have been different. I then asked Citi to open an investigation again internally and I was told this would be done and never heard back from Citi as to the findings of that investigation - all this time Citi has found it fit to charge me late fees to my closed account annual fee of {$99.00} billed on XX/XX/XXXX. Because of the added AAdvantage miles benefits that come with this card

not once did an agent clearly explain the fee due to an error with the previous attempt- to which the conversation would have been different. I then asked Citi to open an investigation again internally and I was told this would be done and never heard back from Citi as to the findings of that investigation - all this time Citi has found it fit to charge me late fees to my closed account annual fee of {$99.00} billed on XX/XX/XXXX. Because of the added AAdvantage miles benefits that come with this card has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Citi, and the most recent logged activity is Citi revie, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, not once did an agent clearly explain the fee due to an error with the previous attempt- to which the conversation would have been different. I then asked Citi to open an investigation again internally and I was told this would be done and never heard back from Citi as to the findings of that investigation - all this time Citi has found it fit to charge me late fees to my closed account annual fee of {$99.00} billed on XX/XX/XXXX. Because of the added AAdvantage miles benefits that come with this card reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "confirmed that I did make a request to have the account closed. Citi reports that I disconnected the call during disclosures and per Citi procedures", and the single most common underlying issue is "the account will remain open. Citi does not note that I attempted to call back in. Citi also does not note attempt to reestablish the call even after I confirmed my phone number and reported having issues with multiple agents and the the lines on Citi bank side disconnecting. Citi notes that I again spoke with an agent on XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not once did an agent clearly explain the fee due to an error with the previous attempt- to which the conversation would have been different. I then asked Citi to open an investigation again internally and I was told this would be done and never heard back from Citi as to the findings of that investigation - all this time Citi has found it fit to charge me late fees to my closed account annual fee of {$99.00} billed on XX/XX/XXXX. Because of the added AAdvantage miles benefits that come with this card: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.