Total complaints
1
Filed since On X
2026 data Public-data reference. official source
not declined
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows not declined's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
not declined complaint mix by product
- and on 1 100.0% – 0% relief
How not declined's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and on the emails it said citizens bank was asking for them to be returned. I didnt understand how this was due to insufficient funds when I had made the payments and they were processed when the account was still positive? And citizens knew about these payments days before when I thought the fraud investigation would refund the account. On XX/XX/XXXX the payments got returned. This put both of my credit cards over balance and overdue | 1 |
Top States
| State | Complaints |
|---|---|
| and my payments were accepted on the XXXX and XXXX and were not returned until the XXXX. But this made it look like I tried to make multiple credit card payments on a negative bank account which is not true at all. It also made it look like this was an overdrawn bank account case instead of a fraud account case. Also why did this all happen after my account was supposed to be FROZEN? | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| late fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About not declined
not declined has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, not declined reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and on the emails it said citizens bank was asking for them to be returned. I didnt understand how this was due to insufficient funds when I had made the payments and they were processed when the account was still positive? And citizens knew about these payments days before when I thought the fraud investigation would refund the account. On XX/XX/XXXX the payments got returned. This put both of my credit cards over balance and overdue", and the single most common underlying issue is "late fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not declined: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does not declined have?
not declined has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does not declined respond to complaints on time?
not declined has a 0% timely response rate to CFPB complaints.
What is the most common complaint about not declined?
The most common issue reported against not declined is "late fees" in the "and on the emails it said citizens bank was asking for them to be returned. I didnt understand how this was due to insufficient funds when I had made the payments and they were processed when the account was still positive? And citizens knew about these payments days before when I thought the fraud investigation would refund the account. On XX/XX/XXXX the payments got returned. This put both of my credit cards over balance and overdue" product category.
Read our methodology — how this data is sourced, computed, and verified.
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