Total complaints
1
Filed since The
2026 data Public-data reference. official source
not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX complaint mix by product
- and not 1 100.0% – 0% relief
How not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and not repayment agreement | 1 |
Top States
| State | Complaints |
|---|---|
| however she would not provide any information regarding what bank or bank account the payment was coming from since she could not ascertain that the account the payment was coming from was in fact owed by me. I told her I must have a right to know who and how my account was paid. She iterated she could not give me more information. She said she would request an investigation and someone would get back to me in 7-14 business days. I explained the issues with my Citibank account being closed and my suspicion that something was strange was going on. She the said that she did in fact see records indicating that Macy 's had contacted Citibank and their records indicating a repayment agreement account were made in error. This came as a surprise since I had been told on XX/XX/XXXX by the Citibank Case Mgr XXXX that my account was closed because they never heard from Macy 's clearing my account history. It appears from the constant obfuscation that there is something strange | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| however | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX
not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and not repayment agreement", and the single most common underlying issue is "however".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX have?
not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX respond to complaints on time?
not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX?
The most common issue reported against not Auto Pay '' payment originating from one of my XXXX XXXX ( XXXX ) checking accounts. He gave me the last 4 of the account where the payment originated and suggested I follow up with my bank. I called XXXX and customer service agent XXXX said they had no records of any pending or posted payments to Citibank. I followed up with Citibank the same day and let them know XXXX could not find records of the payment. This time I was told by customer service agent XXXX that the payment was not coming from my XXXX is "however" in the "and not repayment agreement" product category.
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