Total complaints
1
Filed since Deta
2026 data Public-data reference. official source
not authorized
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows not authorized's complaint history from CFPB public records. 1 consumers have filed complaints since Deta. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Deta
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
not authorized complaint mix by product
- I specifically 1 100.0% – 0% relief
How not authorized's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I specifically declined overdraft coverage on my account. According to the bank 's own document titled What You Need to Know about Overdrafts and Overdraft Fees | 1 |
Top States
| State | Complaints |
|---|---|
| and then charged a fee. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| banks will not be allowed to pay overdrafts and assess a fee for : ATM transactions Everyday debit card transactions Your request allows SunTrust to consider paying the overdraft for which you will incur a fee. This is your choice. If you do not request this service | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About not authorized
not authorized has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Deta, and the most recent logged activity is Detailed D, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, not authorized reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I specifically declined overdraft coverage on my account. According to the bank 's own document titled What You Need to Know about Overdrafts and Overdraft Fees", and the single most common underlying issue is "banks will not be allowed to pay overdrafts and assess a fee for : ATM transactions Everyday debit card transactions Your request allows SunTrust to consider paying the overdraft for which you will incur a fee. This is your choice. If you do not request this service".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not authorized: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does not authorized have?
not authorized has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does not authorized respond to complaints on time?
not authorized has a 0% timely response rate to CFPB complaints.
What is the most common complaint about not authorized?
The most common issue reported against not authorized is "banks will not be allowed to pay overdrafts and assess a fee for : ATM transactions Everyday debit card transactions Your request allows SunTrust to consider paying the overdraft for which you will incur a fee. This is your choice. If you do not request this service" in the "I specifically declined overdraft coverage on my account. According to the bank 's own document titled What You Need to Know about Overdrafts and Overdraft Fees" product category.
Read our methodology — how this data is sourced, computed, and verified.
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