Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows not a BOA associate's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How not a BOA associate's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called back because I still hadnt gotten the remaining {$200.00} due for the checking account bonus and waited on hold for 28 minutes before speaking to someone since the incentive line still isnt an option in the automated messaging system. I first spoke with XXXX from Nevada and explained everything to her. She asked to place me on a brief hold and after about 3 minutes she came back on the line and subsequently hung up within a few seconds. It seems she didnt even attempt to call back. I then called back again after XXXX hung up on me | 1 |
| State | Complaints |
|---|---|
| and she said she only deals with bankers. She routed me back to the wrong and general line again where I waited another 30 minutes and hung up because I was so frustrated. I attempted to call back later that evening and talked with XXXX in NY who changed the story yet again | 1 |
| Issue | Complaints |
|---|---|
| so she said | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
not a BOA associate has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, not a BOA associate reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called back because I still hadnt gotten the remaining {$200.00} due for the checking account bonus and waited on hold for 28 minutes before speaking to someone since the incentive line still isnt an option in the automated messaging system. I first spoke with XXXX from Nevada and explained everything to her. She asked to place me on a brief hold and after about 3 minutes she came back on the line and subsequently hung up within a few seconds. It seems she didnt even attempt to call back. I then called back again after XXXX hung up on me", and the single most common underlying issue is "so she said".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not a BOA associate: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
not a BOA associate has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
not a BOA associate has a 0% timely response rate to CFPB complaints.
The most common issue reported against not a BOA associate is "so she said" in the "I called back because I still hadnt gotten the remaining {$200.00} due for the checking account bonus and waited on hold for 28 minutes before speaking to someone since the incentive line still isnt an option in the automated messaging system. I first spoke with XXXX from Nevada and explained everything to her. She asked to place me on a brief hold and after about 3 minutes she came back on the line and subsequently hung up within a few seconds. It seems she didnt even attempt to call back. I then called back again after XXXX hung up on me" product category.
Read our methodology — how this data is sourced, computed, and verified.