Total complaints
1
Filed since Furt
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month's complaint history from CFPB public records. 1 consumers have filed complaints since Furt. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Furt
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the XX/XX/XXXX payment of {$1300.00} should not be included in the amount that you claimed I owed at the time | 1 |
| State | Complaints |
|---|---|
| and why the XX/XX/XXXX payment of {$1300.00} was included in the {$19000.00} balance owed if the payment was already applied to XX/XX/XXXX. Your previous response confirms that the {$1300.00} went towards the XX/XX/XXXX installment and did not get returned. | 1 |
| Issue | Complaints |
|---|---|
| this payment was applied to cover the due date for XX/XX/XXXX and was not reversed. Therefore | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Furt, and the most recent logged activity is Furthermor, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the XX/XX/XXXX payment of {$1300.00} should not be included in the amount that you claimed I owed at the time", and the single most common underlying issue is "this payment was applied to cover the due date for XX/XX/XXXX and was not reversed. Therefore".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month has a 0% timely response rate to CFPB complaints.
The most common issue reported against not 14 months. Selene Finance must explain why XX/XX/XXXX was included in the XXXX past due balance if the payment was already applied to that month is "this payment was applied to cover the due date for XX/XX/XXXX and was not reversed. Therefore" in the "the XX/XX/XXXX payment of {$1300.00} should not be included in the amount that you claimed I owed at the time" product category.
Read our methodology — how this data is sourced, computed, and verified.