no help. each time i call they seem to have no evidence of prior arrangement. finally a bill came for {$49.00}. i paid it. i waited. nothing. got notice IBR denied. i called back. they said the {$49.00} wasnt enough because i agreed to pay {$500.00} and my ibr app had been denied because i had waited too long to pay them. i told them this makes no sense because delay has been on their end

What the CFPB Record Shows About no help. each time i call they seem to have no evidence of prior arrangement. finally a bill came for {$49.00}. i paid it. i waited. nothing. got notice IBR denied. i called back. they said the {$49.00} wasnt enough because i agreed to pay {$500.00} and my ibr app had been denied because i had waited too long to pay them. i told them this makes no sense because delay has been on their end

no help. each time i call they seem to have no evidence of prior arrangement. finally a bill came for {$49.00}. i paid it. i waited. nothing. got notice IBR denied. i called back. they said the {$49.00} wasnt enough because i agreed to pay {$500.00} and my ibr app had been denied because i had waited too long to pay them. i told them this makes no sense because delay has been on their end has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( so, and the most recent logged activity is ( so the o, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, no help. each time i call they seem to have no evidence of prior arrangement. finally a bill came for {$49.00}. i paid it. i waited. nothing. got notice IBR denied. i called back. they said the {$49.00} wasnt enough because i agreed to pay {$500.00} and my ibr app had been denied because i had waited too long to pay them. i told them this makes no sense because delay has been on their end reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but how can i request a lower bill before i am given a bill to begin with? it makes no sense so ). they said dont pay the XXXX bill", and the single most common underlying issue is "i have no wriitten evidence that im not supposed to pay it and dont want to XXXX up my PLSF plan. i asked if anything we can do to remove the XXXX interest bill and just give me the {$500.00} interest bill and would be happy to pay it so i can resume my IBR plan. they said they needed to cancel my original IBR application and end original forbearance ( and i would make no payment and XXXX bill removed ) and then i would be put back on a temporary new forbearance and be given new interest bill".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating no help. each time i call they seem to have no evidence of prior arrangement. finally a bill came for {$49.00}. i paid it. i waited. nothing. got notice IBR denied. i called back. they said the {$49.00} wasnt enough because i agreed to pay {$500.00} and my ibr app had been denied because i had waited too long to pay them. i told them this makes no sense because delay has been on their end: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.