Total complaints
1
Filed since Then
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know's complaint history from CFPB public records. 1 consumers have filed complaints since Then. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Then
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| it showed me as 30 days past due on my mortgage in both XX/XX/XXXX and XX/XX/XXXX. I called Mr Cooper to ask them to remove this | 1 |
| State | Complaints |
|---|---|
| real estate prices have increased significantly in XXXX. All because my credit score had dropped 20 points below the threshold for the best interest rate available due to Mr Cooper 's actions. The company clearly thinks I am a good credit risk because I regularly receive offers to refinance or get a new mortgage through Mr Cooper I have had mortgages since XXXX and have never previously missed a payment. Thanks in part to my good credit | 1 |
| Issue | Complaints |
|---|---|
| it was denied. I called Mr Cooper again and was told that it was because I had used the payment plan option AND that it would not have happened had I continued pandemic relief | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then I app, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it showed me as 30 days past due on my mortgage in both XX/XX/XXXX and XX/XX/XXXX. I called Mr Cooper to ask them to remove this", and the single most common underlying issue is "it was denied. I called Mr Cooper again and was told that it was because I had used the payment plan option AND that it would not have happened had I continued pandemic relief".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know has a 0% timely response rate to CFPB complaints.
The most common issue reported against no financial repercussions. Mr Cooper has potentially cost me thousands of dollars in interest as I have missed the lower interest rates that were available in XX/XX/XXXX and I was unable to buy a home for my brother that we were in contract to pay cash for and as well all know is "it was denied. I called Mr Cooper again and was told that it was because I had used the payment plan option AND that it would not have happened had I continued pandemic relief" in the "it showed me as 30 days past due on my mortgage in both XX/XX/XXXX and XX/XX/XXXX. I called Mr Cooper to ask them to remove this" product category.
Read our methodology — how this data is sourced, computed, and verified.