Total complaints
1
Filed since Fay
2026 data Public-data reference. official source
no call back
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows no call back's complaint history from CFPB public records. 1 consumers have filed complaints since Fay . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Fay
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
no call back complaint mix by product
- to advise 1 100.0% – 0% relief
How no call back's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| to advise them of this. I received WRITTEN correspondence from Portfolio Specialist XXXX XXXX stating | 1 |
Top States
| State | Complaints |
|---|---|
| no status updates to date. This is unacceptable and Fay servicing should be held accountable for their actions. It is evident that proper communication and transparency were severely lacking | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I followed up again with XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX and was advised the issue has been sent to upper management for a resolution and I will be receiving the overpayment reversal same day. The portfolio specialist further stated any further issues to contact Fay Servicing directly. After contacting Fay Servicing directly | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About no call back
no call back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fay , and the most recent logged activity is Fay Servic, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, no call back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "to advise them of this. I received WRITTEN correspondence from Portfolio Specialist XXXX XXXX stating", and the single most common underlying issue is "I followed up again with XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX and was advised the issue has been sent to upper management for a resolution and I will be receiving the overpayment reversal same day. The portfolio specialist further stated any further issues to contact Fay Servicing directly. After contacting Fay Servicing directly".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating no call back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does no call back have?
no call back has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does no call back respond to complaints on time?
no call back has a 0% timely response rate to CFPB complaints.
What is the most common complaint about no call back?
The most common issue reported against no call back is "I followed up again with XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX and was advised the issue has been sent to upper management for a resolution and I will be receiving the overpayment reversal same day. The portfolio specialist further stated any further issues to contact Fay Servicing directly. After contacting Fay Servicing directly" in the "to advise them of this. I received WRITTEN correspondence from Portfolio Specialist XXXX XXXX stating" product category.
Read our methodology — how this data is sourced, computed, and verified.
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