Total complaints
1
Filed since Neve
2026 data Public-data reference. official source
no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day's complaint history from CFPB public records. 1 consumers have filed complaints since Neve. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Neve
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day complaint mix by product
- XXXX XXXX 1 100.0% – 0% relief
How no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX XXXX tells me that SolidiFi messed up and they are the ones I should be contacting to get my money | 1 |
Top States
| State | Complaints |
|---|---|
| and tells me that because of working remote Solidifi is very busy with lots of work never even empathize with me about what I went through and having to call them up every day to get answers to where my money is. Then the same evening I get an vague email telling me that a check has been sent. There is no detail statement as to say how much money I paid to be deposited into my Escrow account and how much is being sent to me etc. I then called XXXX Mortgage customer service and spent 2+hours trying to understand the full details and reconcile the money I deposited into Escrow v/s the money returned by Solidifi. XXXX XXXX agents helped call SolidiFi many times with me still holding and they get the same treatment from SolidiFi. I call up SolidiFi again yesterday asking them for the statement to reconcile and was given the same you are just a number to us kind of customer service and was told we sent you a check implying to just shut my mouth and stop calling them. Even today I am not able to reconcile all the amount that I paid to SolidiFi v/s out of pocket tax that I had to pay v/s the amount I receivied back from SolidiFi. I have attached,,Solidifi US | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| having taxes in Escrow is WellsFargo requirement | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day
no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Neve, and the most recent logged activity is Never duri, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX tells me that SolidiFi messed up and they are the ones I should be contacting to get my money", and the single most common underlying issue is "having taxes in Escrow is WellsFargo requirement".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day have?
no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day respond to complaints on time?
no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day has a 0% timely response rate to CFPB complaints.
What is the most common complaint about no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day?
The most common issue reported against no apology for this messup and the stress that this caused me instead just says he will look into it and then send me the money and email me with the details to track the check by the end of that day as though this is common practice at SolidiFi. I waited for 3 days and nothing came. I again start calling SolidiFi asking the same questions and the lady who keeps answering the calls tells me that everybody is very busy and they will just send me the email by the end of the day is "having taxes in Escrow is WellsFargo requirement" in the "XXXX XXXX tells me that SolidiFi messed up and they are the ones I should be contacting to get my money" product category.
Read our methodology — how this data is sourced, computed, and verified.
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