Total complaints
1
Filed since We a
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929's complaint history from CFPB public records. 1 consumers have filed complaints since We a. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since We a
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| our current home was incorrectly listed as having a lien under the liabilities portion of Sec XXXX and having a value of more than twice its assessed value under the asset column. Fannie Mae 's own instructions state to list real property expenses under Sec XXXX in the present '' column with appropriate line items for taxes and hazard insurance. Second | 1 |
| Issue | Complaints |
|---|---|
| the loan officer is insisting on listing our annual property tax and insurance expense as a mortgage liability when in fact it is not. A specific box for this expense does exist on the table. There are no current unpaid balances for property taxes or hazard insurance. Finally | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We a, and the most recent logged activity is We are ret, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "our current home was incorrectly listed as having a lien under the liabilities portion of Sec XXXX and having a value of more than twice its assessed value under the asset column. Fannie Mae 's own instructions state to list real property expenses under Sec XXXX in the present '' column with appropriate line items for taxes and hazard insurance. Second", and the single most common underlying issue is "the loan officer is insisting on listing our annual property tax and insurance expense as a mortgage liability when in fact it is not. A specific box for this expense does exist on the table. There are no current unpaid balances for property taxes or hazard insurance. Finally".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929 has a 0% timely response rate to CFPB complaints.
The most common issue reported against No Additional Information Included '' or something to prevent additions after the fact should be allowed.,Company believes it acted appropriately as authorized by contract or law,Cornerstone Home Lending Inc.,TX,77803,,Consent provided,Web,2016-03-20,Closed with explanation,Yes,No,1840929 is "the loan officer is insisting on listing our annual property tax and insurance expense as a mortgage liability when in fact it is not. A specific box for this expense does exist on the table. There are no current unpaid balances for property taxes or hazard insurance. Finally" in the "our current home was incorrectly listed as having a lien under the liabilities portion of Sec XXXX and having a value of more than twice its assessed value under the asset column. Fannie Mae 's own instructions state to list real property expenses under Sec XXXX in the present '' column with appropriate line items for taxes and hazard insurance. Second" product category.
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