Total complaints
1
Filed since Comp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060's complaint history from CFPB public records. 1 consumers have filed complaints since Comp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Comp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| OH XXXX Re : Your Complaint to the CFPB Complaint # XXXX Dear XXXX XXXX : We have reviewed your complaint and researched the issue regarding the XXXX funds. You contacted us on XX/XX/2022 regarding the XXXX application and we had not yet received the application from the state of Ohio. We requested the application from the state of Ohio on XX/XX/2022 and it was sent to us the same day. The application was returned today ( XX/XX/2022 ). At this time | 1 |
| Issue | Complaints |
|---|---|
| XXXX. The delay in communicating through the portal was due to Ohio making a small change to their software which caused their portal to malfunction. We have been working with the state of Ohio daily to correct the issue | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Comp, and the most recent logged activity is Company 's, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "OH XXXX Re : Your Complaint to the CFPB Complaint # XXXX Dear XXXX XXXX : We have reviewed your complaint and researched the issue regarding the XXXX funds. You contacted us on XX/XX/2022 regarding the XXXX application and we had not yet received the application from the state of Ohio. We requested the application from the state of Ohio on XX/XX/2022 and it was sent to us the same day. The application was returned today ( XX/XX/2022 ). At this time", and the single most common underlying issue is "XXXX. The delay in communicating through the portal was due to Ohio making a small change to their software which caused their portal to malfunction. We have been working with the state of Ohio daily to correct the issue".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060 has a 0% timely response rate to CFPB complaints.
The most common issue reported against NJ XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,442XX,,Consent provided,Web,2022-09-13,Closed with explanation,Yes,N/A,5976060 is "XXXX. The delay in communicating through the portal was due to Ohio making a small change to their software which caused their portal to malfunction. We have been working with the state of Ohio daily to correct the issue" in the "OH XXXX Re : Your Complaint to the CFPB Complaint # XXXX Dear XXXX XXXX : We have reviewed your complaint and researched the issue regarding the XXXX funds. You contacted us on XX/XX/2022 regarding the XXXX application and we had not yet received the application from the state of Ohio. We requested the application from the state of Ohio on XX/XX/2022 and it was sent to us the same day. The application was returned today ( XX/XX/2022 ). At this time" product category.
Read our methodology — how this data is sourced, computed, and verified.