Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I refinanced the car with South Carolina XXXX XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| INC.,SC,292XX,Older American,Consent provided,Web,2021-04-08,Closed with explanation,Yes,N/A,4267853 | 1 |
| Issue | Complaints |
|---|---|
| because her name is still on the title. The loan officer with the XXXX XXXX told me it would take around 30 days to get the title back and I had already put insurance back on the car when I paid the lapse of insurance fine. When First citizens bank received the title | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After this, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I refinanced the car with South Carolina XXXX XXXX XXXX", and the single most common underlying issue is "because her name is still on the title. The loan officer with the XXXX XXXX told me it would take around 30 days to get the title back and I had already put insurance back on the car when I paid the lapse of insurance fine. When First citizens bank received the title".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES has a 0% timely response rate to CFPB complaints.
The most common issue reported against never received the car or title but both were released to XXXX XXXX XXXX. Thank for your assistance in this matter.,,FIRST CITIZENS BANCSHARES is "because her name is still on the title. The loan officer with the XXXX XXXX told me it would take around 30 days to get the title back and I had already put insurance back on the car when I paid the lapse of insurance fine. When First citizens bank received the title" in the "I refinanced the car with South Carolina XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.