Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| only that the charge was reversed and refused to provide more information given that I told them this card was not in use and sitting in my closet the entire time and I am the only person that had access to it. When I asked for more information the member from the Executive Team stated he cant answer that since the call was routed to him because of verbiage that I said about not protecting my information | 1 |
| State | Complaints |
|---|---|
| told me to give them identifying information instead. This does not resolve my issue of how my credit card information was leaked since this card was not in use at all since it was renewed | 1 |
| Issue | Complaints |
|---|---|
| no comment on that as they only investigate the charges apparently with no coordination between this team and the fraud department apparently. The representative gave me the number for that department. The representative stated no one specifically handled the case | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/year, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "only that the charge was reversed and refused to provide more information given that I told them this card was not in use and sitting in my closet the entire time and I am the only person that had access to it. When I asked for more information the member from the Executive Team stated he cant answer that since the call was routed to him because of verbiage that I said about not protecting my information", and the single most common underlying issue is "no comment on that as they only investigate the charges apparently with no coordination between this team and the fraud department apparently. The representative gave me the number for that department. The representative stated no one specifically handled the case".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number has a 0% timely response rate to CFPB complaints.
The most common issue reported against never having been used so how else did my information get out there? No answer/comment from the representative and stated I should call the fraud team at the number he provided. The representative was not able to locate the claim number is "no comment on that as they only investigate the charges apparently with no coordination between this team and the fraud department apparently. The representative gave me the number for that department. The representative stated no one specifically handled the case" in the "only that the charge was reversed and refused to provide more information given that I told them this card was not in use and sitting in my closet the entire time and I am the only person that had access to it. When I asked for more information the member from the Executive Team stated he cant answer that since the call was routed to him because of verbiage that I said about not protecting my information" product category.
Read our methodology — how this data is sourced, computed, and verified.