never asked for any proof that this might not be a valid transaction. BB & T entertained the idea that I was the true one that fraud was being perpetrated. I want a personal apology from BB & T for costing me time and money. I do n't want anything more than the money I was told would be protected

What the CFPB Record Shows About never asked for any proof that this might not be a valid transaction. BB & T entertained the idea that I was the true one that fraud was being perpetrated. I want a personal apology from BB & T for costing me time and money. I do n't want anything more than the money I was told would be protected

never asked for any proof that this might not be a valid transaction. BB & T entertained the idea that I was the true one that fraud was being perpetrated. I want a personal apology from BB & T for costing me time and money. I do n't want anything more than the money I was told would be protected has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This answe, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, never asked for any proof that this might not be a valid transaction. BB & T entertained the idea that I was the true one that fraud was being perpetrated. I want a personal apology from BB & T for costing me time and money. I do n't want anything more than the money I was told would be protected reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as BB & T is partnering with XXXX for bill pay. I want EVERY Branch Banker and Teller made aware of this so they can correctly advise their customers how to handle this situation. I want BB & T to modify their fraud reporting policies to allow customers who have had electronic fraud perpetrated on their account ( s ) to ensure their funds are protected against ACH transaction fraud. I want minimally STRICT reprimands for both BB & T employees XXXX XXXX and XXXX XXXX for not doing their job and assisting me", and the single most common underlying issue is "never to date asked for the back and forth text messages".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating never asked for any proof that this might not be a valid transaction. BB & T entertained the idea that I was the true one that fraud was being perpetrated. I want a personal apology from BB & T for costing me time and money. I do n't want anything more than the money I was told would be protected: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.